{"id":4071419,"url":"https://alion.io/job/coorb-information-technology-manager","title":"Information Technology Manager","company":{"id":3882888,"name":"CoorB","domain":"coorb.io","url":"https://alion.io/company/coorb","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho 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and access management, endpoint protection, vulnerability management, monitoring, and incident response.\n\nEnsure appropriate backup, disaster recovery, business continuity, and IT resilience capabilities are maintained and tested.\n\nLead and support IT projects, system upgrades, migrations, integrations, and technology improvement initiatives.\n\nEvaluate technology solutions and recommend systems, tools, and services that meet business and operational requirements.\n\nManage IT vendors, service providers, software licensing, contracts, procurement, and technology assets.\n\nMonitor IT budgets, costs, resources, and technology utilization, identifying opportunities for efficiency and optimization.\n\nDevelop and maintain IT policies, procedures, standards, documentation, and operational processes.\n\nIdentify technology risks and ensure appropriate mitigation actions are implemented.\n\nEnsure IT systems comply with organizational policies, security requirements, and applicable regulatory standards.\n\nMonitor IT performance through service-level agreements, KPIs, dashboards, and operational reports.\n\nIdentify recurring technical and operational issues and implement improvements to prevent future incidents.\n\nPromote automation, standardization, and efficient use of technology across the organization.\n\nMaintain accurate documentation of IT infrastructure, applications, systems, assets, and technology processes.\n\nLead, mentor, and develop the IT team, ensuring clear responsibilities, performance objectives, and continuous skills development.\n\nManage IT workload and resources to ensure operational requirements and project priorities are effectively addressed.\n\nPartner with HR to manage employee onboarding, offboarding, access, devices, and other technology requirements.\n\nPartner with Finance, Operations, Legal, and other business functions to understand requirements and deliver effective IT solutions.\n\nProvide technical guidance and support to management on technology decisions, risks, investments, and operational issues.\n\nCoordinate with external technical specialists and managed service providers when additional expertise is required.\n\nProvide regular reports to management on IT performance, projects, risks, service issues, costs, and technology priorities.\n\nRequirements\nBachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.\n\n10+ years of progressive IT experience, including 3+ years in an IT management, supervisory, or senior technical role.\n\nStrong experience managing IT infrastructure, cloud services, networking, enterprise applications, end-user computing, and IT service delivery.\n\nStrong knowledge of Microsoft 365, Entra ID, Azure, and/or other major cloud platforms.\n\nExperience with enterprise networking, firewalls, VPNs, DNS, wireless technologies, and connectivity.\n\nExperience managing endpoint environments, device management, software deployment, and endpoint security.\n\nPractical understanding of cybersecurity, identity and access management, vulnerability management, security monitoring, and incident response.\n\nExperience with backup, disaster recovery, business continuity, and technology resilience.\n\nProven experience managing IT projects, system implementations, migrations, upgrades, and integrations.\n\nExperience managing IT vendors, managed service providers, contracts, licensing, procurement, and technology assets.\n\nExperience managing IT budgets, forecasting costs, and identifying cost optimization opportunities.\n\nExperience with IT service management processes, including incident, problem, change, request, asset, and service-level management.\n\nStrong understanding of IT governance, risk management, security controls, and technology policies.\n\nKnowledge of ITIL, ISO 27001, NIST, GDPR, or other relevant frameworks is an advantage.\n\nStrong analytical and problem-solving skills with the ability to troubleshoot complex technical and operational issues.\n\nStrong leadership and people-management skills with the ability to build and develop high-performing IT teams.\n\nExcellent communication and stakeholder-management skills, with the ability to explain technical matters clearly to non-technical stakeholders.\n\nStrong organizational skills with the ability to manage multiple priorities, projects, vendors, and operational requirements simultaneously.\n\nAbility to work independently, make sound technical decisions, and operate effectively in a fast-paced business environment.\n\nRelevant certifications such as ITIL, Microsoft, Azure, AWS, GCP, CompTIA, or other technology certifications are an 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