{"id":2915211,"url":"https://alion.io/job/coorb-l1-application-support-engineer","title":"L1 Application Support Engineer","company":{"id":3882888,"name":"CoorB","domain":"coorb.io","url":"https://alion.io/company/coorb","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jeddah, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"ITSM","optional":false},{"name":"Kibana","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-07-27T00:00:00Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-10-22T16:03:48Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"ABOUT CoorB\nWe build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industryexpertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.\nOUR OPPORTUNITY\nWe are looking for an L1 Application Support Engineer to provide first-line support for a financial services technology environment. The role covers incident handling, application monitoring, basic troubleshooting, access support, and escalation across systems including core banking, ERP/CRM, mobile applications, middleware, credit decisioning, BPM workflows, and third-party integrations.\nYOU WILL\nAct as the first point of contact for incidents and service requests.\n\nLog, classify, prioritize, and track tickets through the ITSM system.\n\nMonitor applications, APIs, integrations, batch jobs, and system dashboards.\n\nPerform initial troubleshooting for login, onboarding, transaction, workflow, and connectivity issues.\n\nCapture logs, error messages, timestamps, and transaction references for investigation.\n\nEscalate unresolved or high-impact issues to L2, infrastructure, security, or vendors within agreed SLAs.\n\nPerform approved password resets, account unlocking, and predefined access changes.\n\nMonitor end-of-day jobs, data synchronization, and critical operational processes.\n\nPrepare routine operational reports andmaintainsupport documentation.\n\nRequirements\nQUALIFICATIONS & EXPERIENCE\n2-4 years of experience in L1 support, application support, helpdesk, or NOC operations.\n\nExperience in banking, fintech, lending, or financial services isa must.\n\nFamiliarity with monitoring tools such as Grafana, Kibana, or GCP Monitoring.\n\nBasic understanding of REST APIs, HTTP errors, timeouts, and application logs.\n\nExposure tocore banking, loan management, ERP, CRM, or payment systems.\n\nExperience using ticketing or ITSM platforms.\n\nStrong problem-solving, communication, and documentation skills.\n\nFluency in Arabic and English isrequired.\n\nADDITIONAL REQUIREMENTS\nAbility to follow operational runbooks and escalation procedures.\n\nWillingness to work shifts, weekends, oron-callwhenrequired.\n\nStrong awareness of information security, confidentiality, 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