{"id":4071416,"url":"https://alion.io/job/coorb-senior-ux-researcher","title":"Senior UX Researcher","company":{"id":3882888,"name":"CoorB","domain":"coorb.io","url":"https://alion.io/company/coorb","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"C","score":63,"open_postings":41,"ghost_share":0.61,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jeddah, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-12T18:45:09Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":57},"description":"ABOUT CoorB\nWe\nbuild full-fledged innovative solutions with a focus on process automation,\nuser experience enhancement, and advanced data analytics. With our extensive\nindustry expertise, we help achieve operational excellence, future-proof your\nIT investments, and ensure a competitive edge in the ever-evolving finance\nindustry.\nOUR\nOPPORTUNITY\nWe are looking\nfor a Senior UX Researcher to establish and run research and usability\nactivities for complex digital banking journeys across retail and corporate\nsegments. The role will generate customer insights, validate designs, evaluate\nimplemented experiences, and support evidence-based decisions across Arabic and\nEnglish experiences.\nYOU\nWILL\n»Plan and conduct\nqualitative and quantitative UX research aligned with business and design\ndecisions.\n»Define research\nquestions, methods, participant profiles, and study objectives.\n»Recruit, screen, and\nmoderate research sessions in Arabic and English.\n»Conduct moderated and\nunmoderated usability testing using task-based protocols.\n»Evaluate existing\njourneys through expert reviews, analytics, complaints, and customer evidence.\n»Conduct heuristic and\naccessibility evaluations, including manual keyboard and screen-reader testing.\n»Analyse digital\nadoption, abandonment, task success, errors, satisfaction, and other\nbehavioural metrics.\n»Conduct competitive\nbenchmarking across relevant banking and digital experiences.\n»Develop customer\nsegments, personas, and moments-of-truth insights where required.\n»Translate research\nfindings into clear, actionable design decisions within Agile sprint cycles.\n»Maintain research\ndocumentation, evidence, repositories, and decision traceability.\n»Apply appropriate\nprivacy, consent, security, data-retention, and research-operation standards.\n»Distinguish usability\nissues from design, content, accessibility, system, and software defects.\n»Conduct re-testing and\nprovide evidence for resolving high-severity findings.\n»Present findings to\ndesign, business, technology, and compliance stakeholders.\n»Mentor junior\nresearchers and support knowledge transfer to client teams.\nRequirements\n»TO BE SUCCESSFUL IN THE ROLE YOU NEED\n»6-10 years of UX research\nexperience, including 3+ years in enterprise, financial services, or regulated\nproducts.\n»Fluent Arabic and English with\nproven experience moderating research in both languages.\n»Strong mixed-method research\nexperience across qualitative and quantitative approaches.\n»Proven experience conducting\nusability testing with objective measures and task-based protocols.\n»Experience with research\nrecruitment, consent, scheduling, incentives, and data handling under formal\nprivacy controls.\n»Strong skills in heuristic\nevaluation, accessibility evaluation, analytics, and behavioural-data\ninterpretation.\n»Experience establishing or\nmaintaining research repositories.\n»Strong analytical, presentation, and\nstakeholder-management skills.\n»Experience working in Agile/Scrum\nenvironments.\n»GCC/KSA banking, fintech, or\nregulated-sector experience is an advantage.\n»Knowledge of UX design and WCAG 2.2\nAA is a plus.\n»Experience researching customers\nwith different accessibility needs is an advantage.\n»Experience with surveys, statistical\nanalysis, or establishing research capabilities is a plus.\n»Degree or diploma in HCI,\nPsychology, Social Sciences, Human Factors, Design, or a related field.","description_format":"text","description_chars":3387,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-11-11T13:35:58Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.369,"p_room":0.45,"age_days":57,"expected_fill_days":30,"reasons":["conf:4","stale_co","win:tail"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/coorb-senior-ux-researcher","json_url":"https://alion.io/job/coorb-senior-ux-researcher.json","meta":{"generated_at":"2026-11-12T23:29:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":49679,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882888},"rest":"https://alion.io/mcp/rest/get_company?id=3882888"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoorb-senior-ux-researcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoorb-senior-ux-researcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoorb-senior-ux-researcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coorb-senior-ux-researcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoorb-senior-ux-researcher"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4071416}},{"tool":"search_jobs","arguments":{"company":"coorb.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4071416},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}