{"id":1271082,"url":"https://alion.io/job/copado-associate-devops-support-engineer","title":"Associate DevOps Support Engineer","company":{"id":1770095,"name":"Copado","domain":"copado.com","url":"https://alion.io/company/copado","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copado","optional":false},{"name":"Git","optional":false},{"name":"SQL","optional":false},{"name":"Apex","optional":true}],"status":"closed","first_seen_at":"2026-09-18T06:35:04Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-01T11:11:07Z","board_verified":false,"closed_at":"2026-10-01T11:11:07Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"About Copado\nCopado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.\nAbout the Role\nIn this dynamic, high-touch role, you will serve as the primary first line of contact for our users. You will manage incoming voice calls and direct traffic to ensure customers quickly get to the right technical resource. You will handle quick fixes yourself while cleanly routing tougher technical issues, following up relentlessly to ensure every problem gets resolved. You are the ultimate traffic controller and problem-solver for a fast-paced DevOps environment.\nWhat You'll Do\nServe as the front line for inbound customer voice calls, directing traffic and managing queues\nMaintain high-energy live support with a goal to connect customers to a human within 10 minutes\nDiagnose technical problems, answer questions, and suggest Copado platform workarounds\nIdentify, categorize, document, and escalate complex issues according to procedure\nManage customer expectations to deliver high satisfaction and resolve root causes\nWhat We're Looking For\n0-2 years of experience in Technical Support, DevOps Support, or Salesforce Support\nFreshers with a B.Tech/B.E. in Computer Science, IT, or a related engineering field are welcome\nEligibility for candidates with up to 2 years in Salesforce Admin, Dev, QA, or DevOps roles\nBasic understanding of Salesforce platforms and core DevOps concepts\nFamiliarity with SaaS applications, APIs, XML, SQL, Git, and version control systems\nStrong analytical, troubleshooting, and structured problem-solving skills\nAbility to multitask, research solutions, navigate knowledge bases, and document cases\nExcellent written and verbal English communication skills for global teamwork\nPassion for building customer trust through attentive, responsive live support\nExceptional spoken English, audio presence, active listening, and phone guidance skills\nFlexibility and willingness to work adaptable hours to support global SLAs\nCopado or Salesforce Admin/Developer certifications highly preferred\nFamiliarity with AI tools, methods, and practices is a strong plus","description_format":"text","description_chars":2453,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","DevOps & Platform Engineering"],"lifecycle":[{"event":"open","at":"2026-09-26T00:10:47Z"},{"event":"close","at":"2026-10-01T11:11:07Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/copado-associate-devops-support-engineer","json_url":"https://alion.io/job/copado-associate-devops-support-engineer.json","meta":{"generated_at":"2026-10-01T11:22:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2969,"day_limit":5000,"remaining_today":2031,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}