{"id":1271090,"url":"https://alion.io/job/copado-customer-success-engineer","title":"Customer Success Engineer","company":{"id":1770095,"name":"Copado","domain":"copado.com","url":"https://alion.io/company/copado","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"Copado","optional":false},{"name":"Git","optional":false},{"name":"ITSM","optional":false},{"name":"Salesforce","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-08-06T11:30:32Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-09-29T03:08:51Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"About Copado\nCopado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.\nAbout the Role\nThe Customer Success Engineer is a highly technical, strategic advisor dedicated to supporting global customers operating Global Capability Centres (GCCs) in India. Moving beyond the traditional scope of account management, this position requires a strong technical aptitude to provide hands-on, day-to-day technical guidance and establish DevOps best practices directly with India-based delivery teams.\nOperating much like a Pre-Sales Engineer or Solutions Architect, you will act as a \"Tier 1\" technical partner and an extension of the customer's engineering team. Crucially, you will work closely with a global team, collaborating cross-functionally to creatively solve complex problems and deliver seamless customer experiences. You will leverage deep technical acumen to optimize Salesforce DevOps delivery, streamline complex release processes, and ensure seamless adoption. You will own the full account lifecycle and drive tailored success plans while acting as the definitive technical expert to help India GCCs scale efficiently, mitigate deployment risks, and maximize the value of the Copado platform.\nWhat You'll Do\nOwn account relationships and provide technical guidance for DevOps setups in India\nServe as a trusted in-person advisor for Global Capability Centres (GCCs)\nDevelop customer success plans and conduct QBRs analyzing DORA metrics\nOptimize release processes, demonstrate ROI, and drive long-term Copado adoption\nPartner with Sales, Product, and Engineering to resolve customer escalations\nMitigate release risks and deliver seamless enterprise platform experiences\nIdentify technical gaps in customer environments where Copado adds value\nPartner with Sales to expand the platform's footprint\nWhat We're Looking For\n6-10 years in technical, customer-facing SaaS/Cloud roles (Pre-Sales, Solutions Architect, DevOps Consultant, Technical CSM)\nCore technical expertise in Git, CI/CD, and deployment pipelines\nProven experience supporting global enterprise customers and GCC operational frameworks\nTrack record of conducting QBRs, driving value realization, and leading consultative architecture discussions\nFamiliarity with Salesforce DevOps and Agile methodologies\nExperience with enterprise integrations across ALM, ITSM, and security/compliance toolchains\nStrong problem-solving skills with a history of building scalable success playbooks\nProven ability to manage technical risk and lead organizational transformations","description_format":"text","description_chars":2906,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","DevOps & Platform Engineering"],"lifecycle":[{"event":"open","at":"2026-09-26T00:10:47Z"}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.468,"p_room":0.45,"age_days":52,"expected_fill_days":30,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/copado-customer-success-engineer","json_url":"https://alion.io/job/copado-customer-success-engineer.json","meta":{"generated_at":"2026-09-29T03:56:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3710,"day_limit":5000,"remaining_today":1290,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}