{"id":1271092,"url":"https://alion.io/job/copado-devops-support-engineer","title":"DevOps Support Engineer","company":{"id":1770095,"name":"Copado","domain":"copado.com","url":"https://alion.io/company/copado","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Copado","optional":false},{"name":"Java","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"SQL","optional":false},{"name":"Apex","optional":true},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-09-18T11:25:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-26T14:04:01Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Copado\nCopado is the #1 DevOps Platform for Salesforce and the Cloud. We deliver an AI-enabled devops platform to enhance human’s ability to orchestrate business application development in the agentic age to drive digital transformation for 1,500+ of the most innovative brands on the planet - from Coca-Cola to T-Mobile to Volkswagen. Our agentic platform unites non-technical admins and pro-code developers on the same system and empowers enterprises to scale end-to-end software delivery across multi-cloud environments.We operate in a dynamic and competitive industry and our consistent growth reflects our continued commitment to innovation and customer success.\nJob Summary\nThe Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries every day. Our users count on our platform to be highly reliable, secure, and to preserve all of their customized integrations every time we ship. This is a highly technical support role with opportunities for rapid advancement. You will drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem.\nKey Responsibilities\nManage case queues in accordance to customer agreements.\nAnswer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform.\nUnderstand and advocate for customer needs.\nResolve customer service issues and skillfully manage/troubleshoot complex customer service problems.\nManage customers' expectations and experience in a way that results in high customer satisfaction.\nDevelop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.\nCreate knowledge base materials dedicated towards operational efficiency.\nResearch, document, and escalate cases according to procedure.\nActively participate in job-related training and assist with the design and delivery of product and other technical training.\nReview support cases for technical and troubleshooting accuracy.\nIdentify product and services up-sell opportunities and describe Copado solutions to customers in a way that is articulate, accurate, and persuasive.\nWhat Success Looks Like\nHaving a proven track record of using your incredible problem-solving and interpersonal skills to achieve success goals.\nDocumenting solutions and consistently contributing to the internal knowledge base.\nDriving delivery and customer success for one of the fastest-growing applications in the Salesforce ecosystem.\nManaging customers' expectations and experiences in a way that results in high customer satisfaction\nSkillfully managing, troubleshooting, and resolving complex customer service problems.\nQualifications & Experience\n2-3 years of prior experience in Salesforce and DevOps methodologies\n1-3 years of prior experience in Copado\n1-3 years of prior experience in Customer Support or DevOps.\nKnowledge of SaaS environments and Integrated Technologies.\nKnowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.).\nSpecific experience and understanding of branching strategy and hosted version control vendors.\nKnowledge of Node.js, React, Java, or Python is a plus \nCopado Admin and Developer Certifications.\nNon-Negotiables\nExcellent written and verbal communication skills, both in English.\nA flexible schedule with full willingness to work adaptable hours, including shifts to support global SLAs.\nDemonstrated analysis, problem-solving, and troubleshooting expertise.\nAbility to effectively prioritize and escalate customer issues as required.\nAdditional Skills and Qualities:\nA love for building relationships and having a proven track record of using your incredible problem-solving and interpersonal skills to achieve success goals.\nDemonstrated analysis, problem-solving, and troubleshooting expertise.\nStrong willingness to learn and adapt to new DevOps tools and methodologies.\nExperience working with remote teams and a global client base.\nAbility to multitask and perform effectively under pressure.","description_format":"text","description_chars":4124,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","DevOps & Platform Engineering"],"lifecycle":[{"event":"open","at":"2026-09-26T00:10:47Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":7,"expected_fill_days":33,"reasons":["conf:5","win:early","comp:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/copado-devops-support-engineer","json_url":"https://alion.io/job/copado-devops-support-engineer.json","meta":{"generated_at":"2026-09-27T03:44:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3486,"day_limit":5000,"remaining_today":1514,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}