{"id":1271102,"url":"https://alion.io/job/copado-senior-devops-support-engineer","title":"Senior DevOps Support Engineer","company":{"id":1770095,"name":"Copado","domain":"copado.com","url":"https://alion.io/company/copado","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":62000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copado","optional":false},{"name":"Git","optional":false},{"name":"SQL","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-09-18T11:31:14Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-27T15:34:31Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About Copado\nCopado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.\nAbout the Role\nThe Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries every day. Our users count on our platform to be highly reliable, secure, and to preserve all of their customized integrations every time we ship. This is a highly technical support role with opportunities for rapid advancement and salary adjustment. Copado seeks a talented, hardworking individual with great energy, leadership, and initiative to drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem.\nWhat You'll Do\nHandle Signature, Success+, and Partner support queues\nLead swarming sessions with DevOps Support Engineers on aged or blocked cases\nDiagnose complex platform issues and suggest technical workarounds\nReview technical case accuracy and assess developer-bound investigations\nTrack and manage known issue lifecycles\nAdvocate for customer needs and manage high-touch expectations to maintain top-tier CSAT\nDevelop deep technical expertise across assigned product areas\nConduct technical enablement sessions for support engineers and complete assigned projects\nWhat We're Looking For\n3-5 years of experience with Salesforce\n3-5 years of hands-on experience with Copado\n1-3 years of experience in Customer Support or DevOps environments\nHands-on experience with SaaS environments and Git repositories\nKnowledge of branching strategies, version control, and dev tools (APIs, CLI, SQL, XML, error logs)\nStrong analytical and troubleshooting skills\nProven track record of mentoring junior engineers and managing complex escalations\nExperience driving case resolution accuracy\nCopado Admin and Developer Certifications","description_format":"text","description_chars":2199,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","DevOps & Platform Engineering"],"lifecycle":[{"event":"open","at":"2026-09-26T00:10:47Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.896,"p_room":1,"age_days":8,"expected_fill_days":48,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/copado-senior-devops-support-engineer","json_url":"https://alion.io/job/copado-senior-devops-support-engineer.json","meta":{"generated_at":"2026-09-28T00:42:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":260,"day_limit":5000,"remaining_today":4740,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}