{"id":1271103,"url":"https://alion.io/job/copado-senior-director-customer-support","title":"Senior Director Customer Support","company":{"id":1770095,"name":"Copado","domain":"copado.com","url":"https://alion.io/company/copado","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"Copado","optional":false},{"name":"Git","optional":false},{"name":"Jira","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Voice Agents","optional":false},{"name":"Apex","optional":true},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-07-24T11:19:36Z","employer_posted_date":"2026-07-24","last_verified_at":"2026-10-18T18:43:43Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"About Copado\nCopado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.\nAbout the Role\nWe are looking for a visionary, hands-on Country Lead to build, scale, and transform our support operations in Bangalore, India. This is not a \"maintenance\" role; we are looking for a leader who has \"been there and done that\"-someone who thrives in startup environments, embraces ambiguity, and is ready to execute an ambitious organizational transformation. You will act as the architect of our Bangalore support hub, responsible for creating a 24/7 follow-the-sun operational model, building a high-performance culture, and instituting a \"continuous learning\" ecosystem.\nWhat You'll Do\nSpearhead the establishment and growth of the Bangalore support center\nLead hiring and build modern support infrastructure\nImplement autonomous voice agents with seamless human handovers\nScale engineering support teams locally\nDrive organizational change using Swarming models and a \"Fix Once\" knowledge philosophy\nExecute a global 24/7 \"Follow-the-Sun\" support framework to guarantee SLA achievement\nChampion an \"AI-First\" support strategy incorporating KCS principles\nPartner with global engineering to integrate support workflows (Git, Jira, Azure DevOps) into the Product Development Lifecycle\nBuild a culture of excellence with clear career pathways and continuous technical learning\nWhat We're Looking For\nProven track record of building enterprise support centers from scratch in high-growth startups\nLeadership experience within the Salesforce ecosystem preferred\nExperience designing support ops leveraging AI voice agents and AI-driven workflows\nDeep expertise in Knowledge-Centered Service (KCS) principles\nHands-on experience with 24/7 Follow-the-Sun support models\nUnderstanding of the product development lifecycle and tools (Git, Jira, Azure DevOps)\nFoundational knowledge of DevOps practices\nUnwavering dedication to customer resolution speed and high-touch service\nStrategic mindset for mentoring talent and building high-performance teams","description_format":"text","description_chars":2405,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps & Platform Engineering","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-09-26T00:10:47Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.699,"p_room":0.28,"age_days":84,"expected_fill_days":42,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/copado-senior-director-customer-support","json_url":"https://alion.io/job/copado-senior-director-customer-support.json","meta":{"generated_at":"2026-10-18T21:57:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770095},"rest":"https://alion.io/mcp/rest/get_company?id=1770095"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcopado-senior-director-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcopado-senior-director-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcopado-senior-director-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/copado-senior-director-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcopado-senior-director-customer-support"}]}