{"id":3965689,"url":"https://alion.io/job/copeland-associate-engineer-technical-service","title":"Associate Engineer Technical Service","company":{"id":1847558,"name":"Copeland","domain":"copeland.com","url":"https://alion.io/company/copeland-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":73,"ghost_share":0,"stale_share":0.863,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T14:01:12Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T19:54:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercialand industrial spaces through HVACR technologies. We protect temperature-sensitivegoods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, softwareand monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.\nWhether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!\nJOB OBJECTIVE\nThe primary objective is to provide our customers with exceptional Customer Service and Tech Support through phone and email contacts. They are also expected to be able to communicate with their customers effectively as well as meet if not exceed the required scores needed for their monthly Quality Assurance audits. They must also attend all the necessary trainings assigned to them.\nRESPONSIBILITIES AND OUTPUTS\nMAIN DUTIES\n· Handle level 1 Technical Calls\n· Assess existing systems and/or user needs to analyze proper course of action\n· Improves client references by writing and maintaining documentation.\n· Maintains a log of completed work using an incident-tracking application\nADDITIONAL FUNCTIONS\nAttends training, workshop, seminar, and focus group discussions of the team\nWork within defined Copeland operational and employee goals by contributing to other projects, if needed.\nJOB SPECIFICATIONS\nEDUCATIONAL BACKGROUND\nCollege Graduate, preferably with a degree in Mechanical or Electrical Engineering\nWORK EXPERIENCE OR TRAINING\n1+ years in customer support/help desk environment (preferred)\nSKILLS AND ABILITIES\nFlexible work schedule with 40+ hours as business needs dictate\nAbility to work individually or in a team environment\nMeets the required performance levels in Quality Assurance Audits\nSkilled in Microsoft Office Tools\nAbility to communicate effectively\nExceptional written and verbal communication skills\nundefined\nOTHER WORK CONDITIONS\nThis role will have a fixed night shift schedule\nWilling to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers.\nMust be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.\nCOMPETENCY PROFILE\n· Analyze Issues\n· Drive for Results\n· Foster Teamwork\n· Build Relationships\nOur Commitment to Our People\nAcross the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’swhy everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.\nOur employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.\nFlexible and competitive benefits plans offer the right options to meet your individual/family needs.We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.\nTogether, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heatingand refrigeration, and cultivate a better future. Learn more about us and how you can join our team!\nOur Commitment to Inclusion & Belonging\nAt Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.\nEqual Opportunity Employer\nCopeland is an Equal Opportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. 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