{"id":1465668,"url":"https://alion.io/job/copeland-cloud-network-engineer-software-support","title":"Cloud Network Engineer, Software Support","company":{"id":1847558,"name":"Copeland","domain":"copeland.com","url":"https://alion.io/company/copeland-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":49,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EC2","optional":false},{"name":"AWS","optional":false},{"name":"BGP","optional":false},{"name":"DNS","optional":false},{"name":"VPN","optional":false},{"name":"Windows Server","optional":false},{"name":"Agile","optional":true},{"name":"Datadog","optional":true},{"name":"Least Privilege","optional":true},{"name":"Prometheus","optional":true},{"name":"Tcpdump","optional":true},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2026-05-08T00:00:00Z","employer_posted_date":"2026-05-08","last_verified_at":"2026-10-01T16:15:15Z","board_verified":true,"closed_at":null,"days_open":147,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":146},"description":"About Us\nWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercialand industrial spaces through HVACR technologies. We protect temperature-sensitivegoods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, softwareand monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.\nWhether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!\n\nJob Description\nMain Duties:\nCustomer Onboarding\nSet up VPC, subnets, and security groups for new customers\nConfigure VPN tunnels to customer networks\nEstablish routing between customer on-prem and AWS hosted environment\nValidate connectivity and handoff to application team\nDNS Management\nConfigure and maintain DNS records for hosted customer environments\nManage Route 53 hosted zones\nHandle DNS changes for customer onboarding and offboarding\nTroubleshoot DNS resolution issues\nVPN Tunnel Creation & Maintenance\nCreate site-to-site VPN connections between AWS and customer networks\nConfigure AWS Virtual Private Gateway and Customer Gateway settings\nCoordinate with customer IT teams on tunnel parameters (IKE, IPsec settings)\nMonitor tunnel health and troubleshoot connectivity drops\nHandle tunnel re-keying and configuration updates\nInfrastructure (AWS VPC & Firewall)\nDesign and maintain VPC architecture for hosted environments\nConfigure and manage security groups (firewall rules)\nManage Network ACLs where applicable\nMaintain EC2 instances and related compute resources\nHandle infrastructure changes and expansions\nNetwork Routing\nA. Internal Routing\nConfigure route tables within AWS VPCs\nManage routing between subnets and availability zones\nHandle inter-VPC routing if applicable\nB. VPN Routing\nConfigure routes for traffic destined to customer networks\nManage BGP or static routing with customer gateways\nTroubleshoot routing asymmetry and path issues\nC. SNAT over VPN\nConfigure Source NAT for traffic traversing VPN tunnels\nHandle IP address translation requirements when customer networks have overlapping ranges\nTroubleshoot NAT-related connectivity issues\nD. Routing-Related Customer Support\nTroubleshoot connectivity issues reported by customers\nDiagnose network path problems (traceroute, packet captures)\nWork with customer IT teams to resolve routing conflicts\nEscalation point for network-layer issues\nAdditional Functions:\nPerforms other functions as may be deemed necessary and needed to deliver the output guided by the company's vision, mission and employee policies\n\nProvide support to internal and external customers through phone and email channels within the Service Level Agreement\n\nMeet timelines associated with the tasks in an on-time manner and within quality standards\n\nLog all activities regularly and accurately in customer support tool\n\nEducational Background:\nBachelor’s degree in Information Technology, Computer Engineering or equivalent from two-year college or technical school along with five years related experience and/or training, or equivalent combination of education and experience.\n\nWork Experience or Training:\nMinimum 3 years working with AWS networking (VPC, VPN, Route 53)\nHands-on experience creating and troubleshooting site-to-site VPNs\nExperience with SNAT/NAT configurations over VPN tunnels\nComfortable working directly with customer IT teams\nExperience working with security teams on infrastructure compliance\nWindows Server patching experience\nCCNA or equivalent networking foundation is required\nCloud Networking or equivalent cloud networking is a plus\nSkills and Abilities:\nTechnical Skills:\nAWS Networking - VPC, subnets, route tables, security groups, NACLs, VGW, CGW\nVPN - Site-to-site VPN, IKE/IPsec configuration, tunnel troubleshooting, SNAT/NAT over VPN\nDNS - Route 53, DNS record types, TTL management, resolution troubleshooting\nRouting - Static routing, BGP basics, route table design, asymmetric routing diagnosis\nFirewalls - Security group rule design, least privilege access, troubleshooting blocked traffic\nNetwork Troubleshooting - tcpdump/Wireshark, traceroute, connectivity debugging\nMonitoring - Tools like DataDog, Solar Winds, Prometheus, PRTG\nSoft Skills:\nProblem-solving mindset with attention to detail.\nClear, empathetic communication with both technical and non-technical audiences during maintenance, outages, and incident reports.\nCoordination with external IT teams\nWorking seamlessly with developers, DevOps, IT, and internal security teams to align infrastructure with business needs.\nMaintaining accurate records of configurations, changes, and incident summaries.\nCommunicating effectively during outages, handling incident response calmly, and ensuring timely resolution.\nProviding technical leadership, mentoring peers, and promoting cloud best practices.\nThriving in fast-paced, agile environments with evolving priorities.\nOther Work Conditions:\nWilling to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers\nMust be able to provide “on-call” support on weekends or off-hours to address critical issues.\nMust be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands\nCompetency Profile:\nCustomer Focus\nAction Oriented\nDrives Results\nCollaborates\nPlans and aligns\nAnalysis/Problem Solving\nJudgement/Decision making\nFlexibility and Adaptability\nOur Commitment to Our People\nAcross the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’swhy everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.\nOur employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.\nFlexible and competitive benefits plans offer the right options to meet your individual/family needs.We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.\nTogether, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heatingand refrigeration, and cultivate a better future. Learn more about us and how you can join our team!\nOur Commitment to Inclusion & Belonging\nAt Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.\nEqual Opportunity Employer\nCopeland is an Equal Opportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. 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