{"id":3731571,"url":"https://alion.io/job/copeland-engineer-application-support","title":"Engineer Application Support","company":{"id":1847558,"name":"Copeland","domain":"copeland.com","url":"https://alion.io/company/copeland-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":69,"ghost_share":0,"stale_share":0.812,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-11-04T08:29:17Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T20:57:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us\nWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercialand industrial spaces through HVACR technologies. We protect temperature-sensitivegoods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, softwareand monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.\nWhether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!\nExecution of New product Qualification / Application development Plans, Tracking / Handling customer line / field issues, coordinating with Plant / Engineering / Customer for resolution Product Application Training to customers & Heat Load Calculation support\nexperience 4-5 years or more\nKey Responsibilities\nDescription of duties & activities\n1\nNew Product Qualification - OEM/SSI OEM\nNBO’s Of Cold Chain & Flow For North & East India OEM /SSI OEM’s Customer\nShare technical documentation required by customer\nDiscussion of test plan & samples\nCoordinate with sales for samples & delivery\nCoordinate with Customer for sample evaluation / qualification\nAddress pilot production & post field testing issues\n2\nSupport To Cold Chain Contractors\nGet inputs from Sales / Team / Customer for heat load calculations\nCalculate the heat load based on input received on application & share report\nSelection of system components like condensing unit / expansion valve etc\nSupport Sales To Work Out an Optimum Offer & Enquiry conversion\nPost Sales support customer for installation / commissioning\n3\nApplication Development\nStudy of Cold Chain Market technical / Product Development Trends & Prepare Monthly report\nIdentify Need For New Product Development & prepare inputs to Mktg / Engg\nIdentification of opportunity for promoting New technologies / product offering\nDiscuss With Sales / Mktg / Prospective Customers to prepare a annual plan\nExecute plan , build value story & convert to Business\n4\nHandling Customer Issues, Coordination between Plant / Quality & Customer to share inputs / Resolve Line / Field Issues\nUp dation of customer issues in oracle service portal\nDiscussion / visit to customer to understand the issue\nShare inputs to customer for resolution after talking to plant / engineering\nIf needed arrange compressor for tear down & share findings\nCoordinate with plan / engineering / customer to plan action for resolution\nCoordinate with plant if any mfg related issues reported & arrange for CAPA\n\n5\nSupport Collateral Preparation with Marketing / Sales\nSupport Channel Partners For Collateral Preparation & Product Promotion Activities Like Training , Seminars etc\nParticipate & product promotion in local ISHRAE/ Cold Chain / other industry forums\nOur Commitment to Our People\nAcross the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’swhy everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.\nOur employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.\nFlexible and competitive benefits plans offer the right options to meet your individual/family needs.We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.\nTogether, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heatingand refrigeration, and cultivate a better future. Learn more about us and how you can join our team!\nOur Commitment to Inclusion & Belonging\nAt Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.\nEqual Opportunity Employer\nCopeland is an Equal Opportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. 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