{"id":3262375,"url":"https://alion.io/job/copeland-engineer-i-technical-services","title":"Engineer I Technical Services","company":{"id":1847558,"name":"Copeland","domain":"copeland.com","url":"https://alion.io/company/copeland-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":62,"ghost_share":0,"stale_share":0.952,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5845},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T06:41:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Us\nWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercialand industrial spaces through HVACR technologies. We protect temperature-sensitivegoods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, softwareand monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.\nWhether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!\nProvide interactive customer care and solutions via phone, email, chat from online portal to supplement Refrigeration Monitoring of Reefers and Cargo shipments through land or maritime transportation as part of our 24/7 support initiative. This is done through troubleshooting problems or obtaining services from our products and services offered such as but not limited to Cargo Loggers and Trackers, Oversight Platforms, Marine Proact GMS, Marine Modems and REFCON\nProvide technical assistance to all customers thru phone, email and chatAnswer all phone, emails, and chat from both internal and external customers with the highest level of quality and service\nPerform basic device identification suitable for the monitoring needs of the customer.\nCreate visual guide for troubleshooting or installation such as technical drawings, work-instructions, or troubleshooting guide to achieve satisfactory resolutions with customers\nCreate a case for all interactions for proper review and report\n\nManaging of User Accounts of In-Transit Solutions PlatformTracker Oversight\nLogger Oversight\nProact GMS\n\nDevice Management of all Product line offerings as follows:\nActivation and Deactivation\nSubscription\nCustomer Assignment\nConfigurations (Logging, Dual-Visibility, Launching, etc.)\nIssue simulation using local setup and stations to aid in customer troubleshooting.\nConduct Online Session via TeamViewer or MS Teams as next step of support\nBasic review/scan of Logs from Retrieved Data from different Engineering platform i.e,(Kore, Oversight, Azure, AT&T, REFCON Logs, etc.)\nTriage cases for escalation to both local and global resources such as Product Management and Engineering.\nPerform other Cargo/Marine related requests for both Hardware and Software aspect.\nParticipate in functional cross-trainings across other business teams and/or department\nContributes to team improvement by documenting information from frequently asked questions by creating KB, Kaizen, WI, or Troubleshooting Guide.\nWork with the team in system and process improvements and other value-added projects as identified by the senior/lead.\nQUALIFICATIONS\n- Preferably an Engineering graduate (Mechanical, Electronics, Electrical, or Management Engineering)\n- Fresh graduates are welcome to apply\n- Strong English communication skills (written and verbal)\n- Technically savvy and comfortable using various digital tools and systems\nWORK CONDITIONS\n- This role will have a fixed night shift schedule\n- Shift schedule rotates every four months\n- Weekend work may be required depending on the assigned shift (five-day workweek)\n- Hybrid setup with an onsite requirement of three days per week\nOur Commitment to Our People\nAcross the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’swhy everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.\nOur employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.\nFlexible and competitive benefits plans offer the right options to meet your individual/family needs.We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.\nTogether, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heatingand refrigeration, and cultivate a better future. Learn more about us and how you can join our team!\nOur Commitment to Inclusion & Belonging\nAt Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.\nEqual Opportunity Employer\nCopeland is an Equal Opportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. 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