{"id":2477017,"url":"https://alion.io/job/copeland-it-service-delivery-experienced-analyst","title":"IT Service Delivery Experienced Analyst","company":{"id":1847558,"name":"Copeland","domain":"copeland.com","url":"https://alion.io/company/copeland-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":75,"ghost_share":0,"stale_share":0.947,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reynosa, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":false},{"name":"JavaScript","optional":false},{"name":"Oracle","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Copilot Studio","optional":true}],"status":"live","first_seen_at":"2026-10-13T21:41:49Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-18T14:49:15Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Us\nWe area global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercialand industrial spaces through HVACR technologies. We protect temperature-sensitivegoods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, softwareand monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.\nWe are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.\nWe are looking for your talent, join our team and start your journey today!\nKnowledge\nProven experience in operations support, SQL, Oracle, Windows, Virtual Servers, and Label Printers.\nAdvanced knowledge of LAN technologies (CCNA level).\nRequired English proficiency.\nExperience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).\nBasic to intermediate programming skills in Python, C#, VB.NET, JavaScript, or similar languages.\nKnowledge of API integrations, database connectivity, and application development best practices.\nExperience in process automation and digital transformation projects.\nKnowledge of Microsoft 365 ecosystem and automation capabilities.\nResponsibilities\nExecute and follow up IT policies and procedures.\nExercise, update, and follow up disaster recovery plans.\nEnsure virtual server farm availability and performance.\nEnsure production floor systems are functioning properly.\nEnsure visual management scoreboards are operating correctly.\nSupport Audio/Video activities.\nAttend meetings from the IT Executive Board.\nProvide Tier 1 user support and route issues to the proper support teams.\nAssist with internal and external audits.\nWork with internal and external teams to implement corporate projects.\nDevelop and maintain Power Automate workflows to improve operational efficiency.\nCreate and support Power Apps solutions for manufacturing, maintenance, logistics, and administrative processes.\nDevelop scripts and small applications to automate repetitive IT and business tasks.\nIntegrate business systems using APIs, SQL databases, and Microsoft technologies.\nMaintain documentation for developed applications and automations.\nIdentify opportunities for process improvement and lead digitalization initiatives during weekend coverage.\nSupport reporting and dashboard development using Power BI and SQL data sources.\nPreferred Qualifications\nMicrosoft Power Platform Fundamentals (PL-900).\nMicrosoft Power Automate RPA Developer Associate (PL-500).\nMicrosoft Power Platform Functional Consultant (PL-200).\nExperience developing manufacturing support applications.\nUnderstanding of Industry 4.0, MES, ERP, and shop-floor integration concepts.\nAdded Value for the Plant\nDuring weekends, besides supporting operations, this engineer could deliver:\nPower Apps for maintenance requests, audits, and production support.\nAutomated notifications and approval workflows.\nKPI dashboards and scoreboards improvements.\nLabel printing automation.\nSQL-based reports and data extraction tools.\nIT self-service applications for end users.\nAI-powered solutions using Microsoft Copilot Studio and Power Automate.\nOur Commitment to Our People\nAcross the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’swhy everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.\nOur employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.\nTogether, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heatingand refrigeration, and cultivate a better future. Learn more about us and how you can join our team!\nOur Commitment to Inclusion & Belonging\nAt Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.\nEqual Opportunity Employer\nCopeland is an Equal Opportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information,or disability. 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