{"id":1434317,"url":"https://alion.io/job/copeland-lp-customer-service-representative","title":"Customer Service Representative","company":{"id":1847558,"name":"Copeland","domain":"copeland.com","url":"https://alion.io/company/copeland-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":48,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Boise, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-03T23:33:37Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About Us\nWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercialand industrial spaces through HVACR technologies. We protect temperature-sensitivegoods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, softwareand monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.\nWhether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!\n About The Role:\nThe Order Support (Customer Service) Specialist serves as a primary point of contact for Cargo Solutions customers throughout the order lifecycle. This role is responsible for processing customer orders accurately and efficiently, providing timely order status updates, resolving order-related inquiries, and supporting a positive customer experience.\nThe successful candidate will work closely with Sales, Operations, Shipping, and Finance teams to ensure customer orders are entered, processed, shipped, and invoiced accurately and on time. This position requires exceptional attention to detail, strong organizational skills, the ability to manage multiple priorities in a fast-paced environment, and a customer-first mindset.\nKey Responsibilities\nProcess customer orders accurately and promptly through order management systems.\nReview, validate, and approve orders created by customers or team members.\nGenerate and distribute order acknowledgments and confirmations.\nCreate customer quotations and support the quote-to-order process.\nRespond to customer inquiries regarding orders, product availability, pricing, shipment status, and ordering requirements.\nProvide timely and professional communication regarding order status, delays, and resolutions.\nSupport customers utilizing online ordering platforms and self-service tools.\nInvestigate and resolve order discrepancies, data issues, and customer concerns.\nMaintain customer, product, and order-related master data and documentation.\nCoordinate with Sales, Operations, Shipping, and Finance to ensure orders are fulfilled and invoiced accurately.\nFollow up on open orders to ensure timely shipment and completion.\nMaintain accurate records and documentation of customer interactions and transactions.\nContribute to continuous improvement initiatives that enhance customer satisfaction and operational efficiency.\nRequired Qualifications\nHigh School Diploma or GED equivalent.\n1-2 years of customer service, order entry, inside sales support, or related experience.\nProficiency with Microsoft Office applications, including Outlook, Excel, and Word.\nStrong attention to detail and accuracy in data entry and documentation.\nExcellent verbal and written communication skills.\nDemonstrated ability to prioritize tasks and manage multiple responsibilities effectively.\nAbility to work collaboratively in a team-oriented environment.\nStrong problem-solving and customer service skills.\nPreferred Qualifications\nExperience processing orders in an ERP system such as NetSuite, Oracle, SAP, Microsoft Dynamics, or similar platforms.\nExperience supporting customers via phone, email, and web-based ordering systems.\nExperience in a high-volume customer service or order management environment.\nFamiliarity with CRM systems such as Salesforce.\nExperience coordinating with cross-functional teams including Sales, Operations, Shipping, and Finance.\nAbility to manage competing priorities while maintaining accuracy and responsiveness.\nExperience handling customer inquiries related to order status, shipments, invoicing, and product availability.\nComfortable working in a fast-paced office environment with frequent interruptions and changing priorities.\nCollaboration First Hybrid Work Arrangements:\nThis role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers.\nOur Commitment to Our People\nAcross the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’swhy everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.\nOur employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.\nFlexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.\nTogether, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heatingand refrigeration, and cultivate a better future. Learn more about us and how you can join our team!\nOur Commitment to Inclusion & Belonging\nAt Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.\nWork Authorization\nCopeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.\nEqual Opportunity Employer\nCopeland is an Equal Opportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.\nIf you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: ","description_format":"text","description_chars":7189,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Health insurance","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T02:34:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7 · green card filings: 1","filings_12m":7,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":138750,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.553,"p_room":0.9,"age_days":16,"expected_fill_days":34,"reasons":["conf:24","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/copeland-lp-customer-service-representative","json_url":"https://alion.io/job/copeland-lp-customer-service-representative.json","meta":{"generated_at":"2026-10-04T01:18:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1718,"day_limit":5000,"remaining_today":3282,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}