{"id":1416332,"url":"https://alion.io/job/copeland-lp-technician-i-managed-services","title":"Technician I, Managed Services","company":{"id":1847558,"name":"Copeland","domain":"copeland.com","url":"https://alion.io/company/copeland-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":63,"ghost_share":0,"stale_share":0.746,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":10652},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-28T20:51:49Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-23T04:39:58Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"About Us\nWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercialand industrial spaces through HVACR technologies. We protect temperature-sensitivegoods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, softwareand monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.\nWhether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!\nJOB OBJECTIVE\nThis position is responsible for delivering both basic and advanced support in alarm management for refrigeration and HVAC systems within a 24/7 operations environment, primarily through outbound calls. Core duties include monitoring and diagnosing alarms, performing troubleshooting via customer software, and processing service requests in line with client-specific procedures.\nThe role also involves handling inbound calls, confirming and dispatching work orders, conducting graph analysis, and supporting alarm-related concerns across various customer tiers, including Basic, Resolution, and Smart Dispatch Food Retail customers.\nRESPONSIBILITIES AND OUTPUTS\nMAIN DUTIES\nALARM MANAGEMENT & SMART DISPATCH\nResponsible for the interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on service level agreements with external customers.\nCommunicate alarm-related information accurately through calls or emails, ensuring proper documentation and timely escalation when necessary.\nIdentify the correct action, whether to call or disregard/hold alarms based on alarm history and graph analysis vis-à-vis customer procedure\nUpdate and confirm completed work orders pursuant to customer procedures.\nAnswered inbound calls, transferred calls, and addressed them as necessary.\nRead and understand customer procedures.\nIdentify process improvement and contribute to the enhancement of operational efficiency.\nConduct a customer survey for every external customer transaction.\nADDITIONAL FUNCTIONS\nOther functions that may arise.\nJOB SPECIFICATIONS\nEDUCATIONAL BACKGROUND\nGraduate of any 4-year degree or at least an associate graduate (2-year course)\nWORK EXPERIENCE OR TRAINING\nA fresh graduate is acceptable.\nPreferred with experience gained from interactive customer service and related functions.\nBackground in offshore service operations is an advantage\nSKILLS AND ABILITIES\nComputer applications such as MS Office (Basic knowledge in MS Outlook, MS Word, MS PowerPoint, SharePoint, and basic to intermediate knowledge in MS Excel)\nOTHER WORK CONDITIONS\nWilling to work on shifting operations, which may include working on weekends and holidays, to support the assigned business and customers.\nWilling to render overtime or rest day overtime voluntarily when operational needs arise during critical days and/or peak season\nMust be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.\nSupport and comply with the company's hybrid work (WHWW) policy.\nOur Commitment to Our People\nAcross the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’swhy everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.\nOur employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.\nFlexible and competitive benefits plans offer the right options to meet your individual/family needs.We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.\nTogether, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heatingand refrigeration, and cultivate a better future. Learn more about us and how you can join our team!\nOur Commitment to Inclusion & Belonging\nAt Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.\nEqual Opportunity Employer\nCopeland is an Equal Opportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. 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