{"id":2091457,"url":"https://alion.io/job/copeland-senior-developer-servicenow","title":"Senior Developer ServiceNow","company":{"id":1847558,"name":"Copeland","domain":"copeland.com","url":"https://alion.io/company/copeland-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":60,"ghost_share":0,"stale_share":0.983,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1211},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Active Directory","optional":true},{"name":"Agile","optional":true},{"name":"ITSM","optional":true},{"name":"JavaScript","optional":true},{"name":"LDAP","optional":true},{"name":"Rest API","optional":true},{"name":"Scrum","optional":true},{"name":"SOAP","optional":true}],"status":"live","first_seen_at":"2026-10-08T14:46:11Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T13:09:32Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Us\nWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercialand industrial spaces through HVACR technologies. We protect temperature-sensitivegoods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, softwareand monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.\nWhether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!\nJOB OBJECTIVE\nThis position will formulate and implement solutions for ServiceNow requirement. The incumbent will also provide support (ServiceNow changes, requests, incidents) and configuration.\n-RESPONSIBILITIES AND OUTPUTS\nMAIN DUTIES\nSoftware Development / Configuration\nRequirement GatheringInterview and probe the business process team and project requestor to capture all the needed requirements to ensure detailed understanding of the project.\nCreate requirements list and ensures that all requirements are captured at the proper level of detail and within the prescribed standards/guidelines.\n\nGap AnalysisAnalyze and compare the list of requirements against the existing functionalities of current software to categorize configurable requirements.\nIdentify the requirements which can be readily configured or can be delayed for future releases or will need customization based on requirement complexity.\n\nConfigurationCreate/update settings and workflows within software to fulfill the requirements.\nIdentify settings and workflows within software which can be reused by other business users.\n\nTesting\nPerform thorough testing based on scenarios.\nFix defects and validate fixes to ensure accuracy.\nProvide support during user acceptance test with business units.\nSoftware Maintenance and Support\nIncident ManagementValidate the incident sent by user by replicating the issue.\nTroubleshoot / implement fix to validated issue and provide recommendation for long term solution, where applicable.\nVerify resolution with end user and update ticket status.\nTrack, review and report overall progress of incident resolution to ensure SLA's are met.\n\nRequest Management\nAnalyze the request sent by user to determine complexity, feasibility, and time needed to implement the solution.\nWork on requests by implementing appropriate solutions based on user requirement according to SLA.\nTrack, review and report overall progress of request fulfillment to ensure SLA's are met.\nCustomer / Vendor Communication\nCommunicate regularly with counterpart/POC/vendor to identify process gaps and recommend improvements.\nWork closely with customer to analyse and resolve problems, identify trends and recommends preventive and corrective action.\nADDITIONAL FUNCTIONS\nKeep up to date on the latest industry trends in ServiceNow\nAny additional tasks as the need arises.\n-JOB SPECIFICATIONS\nEDUCATIONAL BACKGROUND\nGraduate of 4- or 5-year course, Computer Science or Computer Engineering\nCertifications (ITIL v3, ServiceNow System Administration/Development) are a plus\nWORK EXPERIENCE OR TRAINING\nSoftware development experience in any platform (Web, Mobile, Desktop) for at least seven (7) years. \nAt least four (4) years relevant experience in ServiceNow solution design and implementation.\nFour (4) years experience in maintaining and supporting applications (Incident Management, Request Management, Escalation, and Troubleshooting).\nServiceNow Knowledge in Business Rules, Access Controls Rules, Script Includes, UI Actions / Scripts / Policies, Client Scripts, GlideRecord, Workflows.\nA track record of being part of a team implementing the assigned system to end users.\nExperience with web service integration (API, SOAP, REST, JSON, XML).\nExperience with Front End Technologies: HTML, JavaScript, CSS, XML.\nExperience with Agile/Scrum methodology.\nKnowledge of IT service management.\nFamiliar with LDAP, MS Active Directory\nExperience in professional people management / technical thought leadership an advantage.\nPrior leadership experience an advantage.\nTechnicalUnderstanding of Software Development Life Cycle and best practices\nFamiliar with the ServiceNow ITSM products.\nFamiliar with Front End Technologies: HTML, JavaScript, CSS, XML\nProficient in Office Applications (Excel, Word, PowerPoint)\n\nAbilitiesShould be able to support end-to-end implementations (from requirements gathering and deployment to user training)\nDemonstrated capability in data management, solving problems and able to work collaboratively within a team or independently.\nCapable of developing and maintaining excellent long-term client/supervisor/peer relationships\nFlexibility to work with a variety of personalities and styles\nProven capability to work well under pressure and tight deadlines\nMust be a self-starter and keen to explore new solutions\nStrong oral and written communication skills.\nTeam Player\n\nNice to havePrior leadership experience\nKnowledge of Agile/Scrum methodology\nKnowledge of IT service management\nExperience with Incident Management, Service Request Management, Problem Management, Change Management and other ITIL process areas\nFamiliar with LDAP, MS Active Directory\nPreference for Cybersecurity and Governance, Risk, Compliance (GRC) work.\n\nSKILLS AND ABILITIES\nConfidence in technical discussions at all levels (to ensure that high level architecture is correct and design principles are consistent adhered during implementation).\nExcellent communication and writing skills\nTime management skills / Can work with minimum supervision\nData Analysis, Organization and Reporting skills\nQuality Conscious (Superior attention to details)\nAbility to multi-task\nPlanning, Scoping and Organizing\nProblem solving skill / Analytical skills\nOTHER WORK CONDITIONS\nWork time: 2 pm to 11 pm Manila\nObserve US holidays\nExtended work time where required\nCOMPETENCY PROFILE\nAction Oriented\nOptimizes Work Processes\nEnsures Accountability\nCollaborates\nSelf-Development\nNimble Learning\nOur Commitment to Our People\nAcross the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’swhy everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.\nOur employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.\nFlexible and competitive benefits plans offer the right options to meet your individual/family needs.We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.\nTogether, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heatingand refrigeration, and cultivate a better future. Learn more about us and how you can join our team!\nOur Commitment to Inclusion & Belonging\nAt Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.\nEqual Opportunity Employer\nCopeland is an Equal Opportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. 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