{"id":1872539,"url":"https://alion.io/job/coperion-aftermarket-sales-customer-support-representative","title":"Aftermarket Sales Customer Support Representative","company":{"id":2064992,"name":"Coperion","domain":"coperion.com","url":"https://alion.io/company/coperion","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":38,"ghost_share":0,"stale_share":0.474,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-18T16:22:28Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":46},"description":"Shift 1 (United States of America)Position Summary:\nIdentify and pursue aftermarket sales opportunities with existing customers and new prospects.\nPrepare quotations for components and parts manufactured in-house or purchased from outside suppliers.\nCoordinate and communicate within the organization to achieve and exceed sales goals.\nMaintain strong customer relationships, attend tradeshows, and visit customers as required.\nHybrid role based in Kansas City, MO or Whitewater, WI\nWork You’ll Do:\nProvide post-sale technical support services such as installation, troubleshooting, and maintenance.\n\nResolve customer issues fairly and in accordance with consumer laws.\n\nOffer product and service information and identify opportunities for upselling.\n\nRespond timely to customer inquiries via various communication channels.\n\nMaintain good customer relations and ensure customer claims are addressed effectively.\n\nCollaborate with internal teams to ensure customer needs are met.\n\nManage workload independently with periodic supervision.\n\nOther duties as assigned to support customer satisfaction and operational efficiency.\n\nTeam:\nThis role is part of the Aftermarket Sales team, working closely with sales, technical, and customer service departments to deliver comprehensive support.\nBasic Qualifications:\nCollege degree or above in Business Administration, Customer Service, or related fields.\n\nProven experience in customer service, technical support, or related roles.\n\nStrong communication and interpersonal skills.\n\nAbility to handle non-standard problems with effective solutions.\n\nProficiency in MS Office and customer management software.\n\nAbility to manage workload independently and prioritize tasks effectively.\n\nPreferred Qualifications:\nExperience in technical support or service industries.\n\nKnowledge of billing systems, service processes, or product-specific support (SAP)\n\nStrong problem-solving skills and customer-focused attitude.\n\nAbility to work efficiently under minimal supervision.\n\nFlexibility to adapt to changing priorities and customer needs.\n\n#LI-AW1 #LI-HYBRID\nWho we are:\nCoperion (www.coperion.com) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand.\nHillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow™ - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.\nEEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at  . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. 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