{"id":1106498,"url":"https://alion.io/job/coperniq-customer-success-manager","title":"Customer Success Manager","company":{"id":676704,"name":"Coperniq","domain":"coperniq.io","url":"https://alion.io/company/coperniq","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-22T04:34:35Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-22T18:16:47Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Location: Remote\nCompensation: $90,000-$120,000 base salary\nCompany: Coperniq - YC W23, backed by Initialized Capital\nAbout Coperniq\nCoperniq is building an AI-native operating platform for project-based contractors.\nWe help contractors run their business across sales, project management, field operations, service, payments, and customer communication - while deploying AI agents alongside their teams to automate repetitive work.\nWe’re a fast-moving startup with a small team, real customers, and a lot left to build.\nThe Role\nWe’re looking for a Customer Success Manager to own relationships with Coperniq customers and help them get as much value as possible from the platform.\nThis is a hands-on role. You’ll work directly with contractors to understand how their businesses operate, configure Coperniq around their workflows, drive adoption, solve problems, and make sure customers are successful long after implementation.\nYou’ll also work closely with Product, Engineering, Sales, and Solutions Engineering. Customer feedback should not just live in a CRM - you’ll help turn it into product decisions.\nWhat You’ll Do\nOwn customer onboarding and go-live from handoff through successful implementation.\n\nDrive product adoption through workflow coaching, health checks, QBRs, and proactive customer engagement.\n\nLearn each customer's business and help them configure Coperniq around their real-world workflows.\n\nMonitor account health and churn risk and intervene before problems become cancellations.\n\nHandle customer escalations and coordinate with Product, Engineering, and Solutions Engineering when needed.\n\nOwn renewals and de-escalations for your accounts.\n\nTurn customer feedback into clear, actionable inputs for the product team.\n\nIdentify opportunities for expansion when customers are getting strong value from Coperniq.\n\nHelp us build the processes, playbooks, and systems that will scale the Customer Success organization.\n\nWhat We’re Looking For\nStrong communicator who can build trust quickly with customers.\n\nExtremely organized and able to manage several customer relationships at once.\n\nComfortable learning complex software and understanding operational workflows.\n\nProactive - you don't wait for a customer to complain before investigating a problem.\n\nAble to operate with ambiguity and take ownership without needing a detailed playbook.\n\nStrong problem-solving instincts and willingness to dig into product issues yourself.\n\nComfortable working closely with founders, engineers, and customers in a fast-moving startup environment.\n\nPrior experience in Customer Success, implementation, account management, or a similar customer-facing role is preferred.\n\nCompensation & Benefits\n$90,000-$120,000 base salary, depending on experience and fit.\n\nEquity in Coperniq.\n\n70% medical coverage.\n\n15 days of PTO per year.\n\n5 paid sick days per year.\n\nRemote work.\n\nYou'll Be a Great Fit If\nYou like being close to customers, enjoy understanding how businesses actually operate, and want more ownership than you'd typically get at a larger company.\nThis isn't a role where you simply run scheduled check-ins. We want someone who can become a trusted partner to our customers while helping us build a world-class Customer Success organization from the ground up.","description_format":"text","description_chars":3279,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-09-22T06:04:51Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.425,"p_room":0.35,"age_days":30,"expected_fill_days":8,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/coperniq-customer-success-manager","json_url":"https://alion.io/job/coperniq-customer-success-manager.json","meta":{"generated_at":"2026-10-22T20:48:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4974,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":676704},"rest":"https://alion.io/mcp/rest/get_company?id=676704"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoperniq-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoperniq-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoperniq-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coperniq-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoperniq-customer-success-manager"}]}