{"id":1335537,"url":"https://alion.io/job/copyright-and-limited-warrior-support-coordinator","title":"Warrior Support Coordinator","company":{"id":1756534,"name":"Wounded Warrior Project","domain":"woundedwarriorproject.org","url":"https://alion.io/company/woundedwarriorproject","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"PyTorch","optional":true}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-21T06:21:43Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Great benefits. Competitive pay. We know these are some of the things people look for in a job.\nIf you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause - that it’s a calling - then we’re ready to meet you.\nWhen you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.\nAt WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:\n·A flexible hybrid work schedule (three days in the office, two days’ work from home)\n·Full medical, dental, and vision coverage for both teammates AND family members\n·Competitive pay and performance incentives\n·A fun, mission-focused, and collaborative team environment\nA mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.\nThe Wounded Warrior Project (WWP) Warrior Support Coordinator - Resource Center provides internal and external information, referral services, and outreach to wounded warriors and their family members through phone, email, chat, and in-person assistance to assist them with their long-term recovery and empowerment.Note: The WWP Resource Center is a multi-channel contact center that serves and supports wounded warriors and their families.\nDUTIES& RESPONSIBILITIES\nConnect with warriors and their families who are in transition or have separated from military service by responding to them via multiple channels of communications, e.g., phone, email, chat, and in-person.\n\nAssess and triage the needs of warriors, caregivers, and family members.\n\nCoordinate alumni registration and verification process.\n\nIdentify programs and services eligibility. Proactively communicate with warriors and family members to facilitate the registration process and answer eligibility questions. Utilize probing questions to identify specific needs and uncover new opportunities.\n\nRegister warriors and family members.\n\nProvide program overviews to newly-registered warriors and family members for continuous support and engagement via inbound and outbound communications.\n\nConnect warriors, caregivers, and family members with WWP programs and services to assist them with their long-term recovery and empowerment.\n\nIdentify and handle crisis situations, including suicide intervention and prevention.\n\nFollow up with internal teammates, warriors, caregivers, family members, and community resources as appropriate.\n\nComplete outbound calls to warriors with the intention of getting them engaged in WWP programs and services or to ensure they have no current specific needs.\n\nUtilize internal database to determine resources that are appropriate for the warriors and family support member’s needs.\n\nResearch historical information using WWP internal systems.\n\nCreate, update, and maintain current and accurate data in WWP internal systems.\n\nResearch and vet external organizations to enhance the information and referral database.\n\nAdhere to call and email quality established standards set by leadership.\n\nEstablish effective working relationships and work collaboratively with WWP teammates.\n\nAttend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.\n\nOther related duties as assigned.\n\nKNOWLEDGE, SKILLS, & ABILITIES\nSuccessful completion of four-week, intensive Resource Center training upon hire.\n\nAbility to work flexible hours including evening hours. May require shift rotation to accommodate extended resource center hours (9 a.m. - 9 p.m. Eastern time).\n\nDemonstrated understanding of WWP programs and services offered to wounded warriors.\n\nDemonstrated proficiency using appropriate etiquette when responding to email, helpline email, and phone.\n\nStrong written and verbal communication skills. Demonstrated ability to utilize effective verbal probing techniques to obtain information.\n\nStrong interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.\n\nDemonstrated understanding of military culture and veteran issues, the emotional impact of combat, and the challenges faced by wounded warriors.\n\nStrong computer skills. Demonstrated proficiency using Microsoft Office.\n\nAccurate data entry and typing proficiency and skills. Demonstrated ability to timely and accurately maintain data in Salesforce.\n\nGood organizational and time management skills. Demonstrated ability to prioritize work effectively. Effectively complete assignments and meet deadlines.\n\nUnequivocal commitment to the highest standards of personal and business ethics and conduct.\n\nMission-driven, guided by core values, and a pleasure to work with.\n\nEXPERIENCE\nRequirements\nTwo years of call center experience, or customer service experience in a retail, hospitality, or healthcare organization.\n\nTwo years of experience using Microsoft Office, e.g., Word, Excel, PowerPoint, Outlook.\n\nPreferences\nTwo years of administrative experience with a non-profit organization, preferably within a military family support services environment.\n\nTwo years of experience handling crisis calls and escalation procedures.\n\nTwo years of experience using a customer relationship management system, e.g., Salesforce.\n\nBilingual-Spanish\n\nEDUCATION\nRequirements\nHigh school diploma or GED.\n\nPreferences\nAssociate degree. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.\n\nEDUCATION\nRequirements\nAbility to obtain ASIST Certification within 1 year of hire.\n\nPreferences\nASIST Certification.\n\nWORK ENVIRONMENT/PHYSICAL DEMANDS\nGeneral office environment; temperature controlled\n\nRoutinely uses standard office equipment, e.g., copiers, phones, computers, filing cabinets.\n\nSitting for extended periods.\n\nUp to 5% travel.\n\n*ca-ml\nWounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.\nPlease note:\nWounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means.\"","description_format":"text","description_chars":7179,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-09-27T13:58:08Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.757,"p_room":0.55,"age_days":29,"expected_fill_days":25,"reasons":["conf:8","velocity","win:tail","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/copyright-and-limited-warrior-support-coordinator","json_url":"https://alion.io/job/copyright-and-limited-warrior-support-coordinator.json","meta":{"generated_at":"2026-10-21T09:58:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14115,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756534},"rest":"https://alion.io/mcp/rest/get_company?id=1756534"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcopyright-and-limited-warrior-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcopyright-and-limited-warrior-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcopyright-and-limited-warrior-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/copyright-and-limited-warrior-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcopyright-and-limited-warrior-support-coordinator"}]}