{"id":3415660,"url":"https://alion.io/job/copyright-axle-informatics-patient-coordinator","title":"Patient Coordinator","company":{"id":4416199,"name":"Axle","domain":"axleinfo.com","url":"https://alion.io/company/axleinfo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethesda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":109000,"max":114000,"currency":"USD","period":"year","gross":null,"usd_annual":114000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T18:31:52Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T21:53:49Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"(ID: 2026-3927)\nAxle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).\nAxle is seeking a Patient Coordinator to join our vibrant team at the National Institutes of Health (NIH) supporting the National Institute of Allergy and Infectious Diseases (NIAID) located in Bethesda, MD.\nBenefits We Offer:\n100% Medical, Dental & Vision Coverage for Employees\nPaid Time Off and Paid Holidays\n401K match up to 5%\nEducational Benefits for Career Growth\nEmployee Referral Bonus\nFlexible Spending Accounts:Healthcare (FSA)\nParking Reimbursement Account (PRK)\nDependent Care Assistant Program (DCAP)\nTransportation Reimbursement Account (TRN)\n\nPosition Information:\nTo provide services and deliverables through performance of support services.\nAdditional Qualifications:\nCertifications & Licenses\nBachelor’s degree in Life Sciences or other related discipline.\n\nField of Study\nMiscellaneous Biology\n\nCommunications\n\nGeneral Business\n\nMiscellaneous Business Medical Administration\n\nGeneral Medical and Health Services\n\nMiscellaneous Health Medical Professions\n\nSoftware\nMS Office Suite\n\nSkills\nMust be able to communicate clearly and concisely, both orally and in writing.\n\nStrong customer service focus\n\nKnowledge of clinical protocols and medical terminology\n\nStrong organizations skills with the ability to successfully manage competing priorities\n\nResourcefulness in problem solving\n\nStrong interpersonal skills and ability to work effectively in a team environment\n\nAbility to efficiently compose correspondence, prepare reports from raw data, design, set up and maintain the electronic and paper filing system\n\nExperience scheduling patient appointments and/or travel arrangements and maintaining patient records as it relates to patient care arrangements\n\nTravel arrangements\n\nDeliverables:\nWork products and documents related to performing logistical and administrative duties that facilitate patient travel and patient appointments by commutating with patients, caregivers, family members and staff while coordinating and planning simple and complex travel, lodging and transportation arrangements; acting as a point of contact between physicians, nursing, NIH staff, contractors and other departments; and acting as a point of contact between staff, departments and patients/caregivers/family members. - Ad-Hoc\n\nWork products and documents related to collecting outside medical documentation, electronically scans and uploads records (including patient ID and demographic data) into the electronic medical record as appropriate; communicating with various clinical administrative support offices/clinics/employees concerning the obtainment of outside patient records - Ad-Hoc\n\nWork products and documents related to adapting and maintaining filing systems to create and support an ongoing data base of patient encounters and patient appointments; entering and updating clinic and/or physician appointment schedule availability into the central appointment calendar; and providing appointment and travel information to patients, including scheduled dates and times, appropriate documents to bring, clinic information, hospital maps, travel, and hotel information. - Ad-Hoc\n\nWork products and documents related to obtaining up-to-date patient records and other pertinent information prior to appointments or visits; and sending patient appointment reminders and travel details. - Ad-Hoc\n\nStatement of Work Details:\nMentors and coaches patient coordinators. - 1\n\nDevelops training materials, job aids and instructions for use by patient coordinators. - 2\n\nAssesses organizational need and develops training programs to improve accuracy and performance of patient coordination processes and procedures. - 3\n\nParticipate in quality improvement initiatives and maintenance of SOPs. - 4\n\nMonitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients, families and staff. - 5\n\nCoordinates the recruitment, scheduling, travel and admission of research study participants.\n\nCoordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff.\n\nWork with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel.\n\nCoordinate scheduling, travel and lodging of subjects participating in studies.\n\nDistributes recruitment materials.\n\nDistribute patient recruitment and communication materials.\n\nActs as a liaison between participants, participant's relatives and staff members and communicates participant's questions, complaints, problems and concerns to appropriate staff members.\n\nTriage questions to appropriate personnel in the team as necessary.\n\nMaintain ongoing relationships with patients, families, caregivers, medical care providers and various individuals on a continuous long-term basis.\n\nRespond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage the issues to the appropriate personnel in the team as necessary.\n\nExplains policies and procedures to participants and refers them to appropriate staff.\n\nRespond to communications with research subjects; direct questions to appropriate team member.\n\nCollates, enters and maintains data collected on participants.\n\nCollect outside medical documentation, electronically scans and uploads records into the electronic medical record.\n\nMaintain patient files, medical records, and patient family contacts; file medical record notes into patient charts daily.\n\nCreate reports/spreadsheets for tracking and scheduling of protocol patients.\n\nObtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records.\n\nCoordinates new patient referrals by obtaining pertinent information and forwarding it for review.\n\nRefer prospective volunteers per study guidelines to the appropriate Institute contact person.\n\nObtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH.\n\nCommunicate with appropriate staff about intake and materials and submission of materials for review. May assist in preparing credentialing packages.\n\nPrepare and process all documents required for initiation of employment and clinical activities for new program trainees’ rotation to the program from other NIH institutes and/or outside institutions.\n\nMonitors workflow and administers and revises processes to maintain and improve operations.\n\nWork with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments.\n\nReview future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity.\n\nTroubleshoot scheduling issues to ensure maximum productivity of staff resources.\n\nMentors and trains staff on patient recruitment and coordination processes and procedures.\n\nPerform logistical and administrative duties that facilitate the work of physicians, nurses, social workers, and other members of the Clinical Center (CC) staff who provide patient care.\n\nCommunicate with patients, caregivers, family members and staff while coordinating and planning simple and complex travel, lodging and transportation arrangements.\n\nAct as a point of contact between physicians, nursing, NIH staff, contractors and other departments.\n\nAct as a point of contact between staff, departments and patients/caregivers/family members.\n\nAnswer incoming calls, e-mails, and otherwise remains responsive to queries and concerns related to core duties as described above in a timely manner.\n\nCollect outside medical documentation, electronically scans and uploads records (including patient ID and demographic data) into the electronic medical record as appropriate.\n\nCommunicate with various clinical administrative support offices/clinics/employees concerning the scheduling and coordination of patient appointments.\n\nArrange patient travel including NIH billed lodging, meal reimbursements and local transportation services.\n\nAdapt and maintain filing systems to create and support an ongoing data base of patient encounters and patient appointments.\n\nEnter/update clinic and/or physician appointment schedule availability into the central appointment calendar.\n\nProvide appointment and travel information to patients, including scheduled dates and times, appropriate documents to bring, clinic information, hospital maps, travel, and hotel information.\n\nObtain up-to-date patient records and other pertinent information prior to appointments or visits.\n\nSend patient appointment reminders and travel details.\n\nDisclaimer: The above description is meant to illustrate the general nature of work and level of effort being performed by individuals assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed.\nThe diversity of Axle’s employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based on age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.\nAccessibility: If you need an accommodation as part of the employment process please contact: \nThis role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.\nSalary Range\n$109,000—$114,000 USD","description_format":"text","description_chars":10561,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Machine Learning","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-28T19:19:13Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.865,"p_room":0.945,"age_days":4,"expected_fill_days":10,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":114000,"is_top_pay":true},"html_url":"https://alion.io/job/copyright-axle-informatics-patient-coordinator","json_url":"https://alion.io/job/copyright-axle-informatics-patient-coordinator.json","meta":{"generated_at":"2026-11-02T23:57:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33552,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416199},"rest":"https://alion.io/mcp/rest/get_company?id=4416199"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcopyright-axle-informatics-patient-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcopyright-axle-informatics-patient-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcopyright-axle-informatics-patient-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/copyright-axle-informatics-patient-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcopyright-axle-informatics-patient-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3415660}},{"tool":"search_jobs","arguments":{"company":"axleinfo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3415660},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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