Business Development Manager

JobDetails

JobTitle: BusinessDevelopmentManager

Reportsto: Headof

CreditRelationships

Department: BusinessDevelopment

Function: Business Development

Grade:

Location: Mombasa

JobHolder:

Date: October2026

JobPurpose

Drivebusinesswithinthebankwhileensuringcustomerneedsaremetasexpected.Customeracquisition,

satisfaction, growth and retention are critical to succeed in this role.

ReportingRelationships:jobsthatreporttothispositiondirectly(jobtitlesandnumberofincumbents)and indirectly (number)

DirectReports: None

IndirectReports: None

Key Role &Responsibilities

·Introducingnewcustomerstothebankandfollowingupforfunding

·Ensureshighlevelsofcustomerserviceorientationandapplicationofbankpolicy

·Informscustomersofnewproductsorproductenhancementstofurtherexpandthebankingrelationship

·Crosssellsexistingbankproductstocustomers

·Trackscustomercomplaints/queriesandturnaroundtimesforcustomersatisfaction

·Growsrevenueofthebankbysuccessfullyprospectingfornewbusinessandretainingandexpandingexisting customer relationships with

focus on lending

·Providefinancialadvicetocustomersandsellappropriatebankproducts&servicestothoseclients

·Analyzeriskandcreditforcustomersrequiringbankfacilities

·Timelypreparingofmarketingreportsasrequired

·Risk

Mitigation, Compliance & Audit - Review and confirm all Credit

Relationship Management policies and processesareinfullcompliancewithguidingregulations,bankpolicies,operatingguidelinesandservicelevel standards

·VariousCommittees-Memberofthesamecommitteeswithinthebank,bytakingaproactiverolein contributing to and influencing policies and strategic direction of

the bank by invitation

·ImplementationoftheEnvironmental&SocialManagementSystemstoourexistingclients.

·Preparationandsubmissionofclientcallmemosintimelymannertorelevantandrespectivedepartments

·Monitor

customer transactions / activities, identify and escalate to the Risk &

Compliance Department any potentially suspicious transactions/Activities that

require further in-depth review. To not reveal to any customers/unauthorizedpartiesanyinformationthatcomestoyourattentionthatatransactionispotentially

suspicious / is about to be reported / has been reported to any regulator.

KeyPerformanceIndicators

JobRequirements

·Customer Acquisition, Growth &

Retention: Growth inmarketshare,CustomerSatisfaction,Clientvisits, etc

·Sales:Achieveallrevenue,profit,shareofmarket andshareofwallettargetsassignedforcustomer

segments within Credit Relationships

AcademicRequirements:

·Minimumofabachelor’sdegreefromarecognized

accredited university in Finance, Management or Business Administration, or

other similar relevant qualification.

·Professional

banking qualifications added advantage