{"id":1138222,"url":"https://alion.io/job/copyright-trillium-health-partners-application-support-consultant","title":"Application Support Consultant","company":{"id":1052064,"name":"Copyright Trillium Health Partners","domain":"thp.ca","url":"https://alion.io/company/thp-ca","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-17T11:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-26T00:00:53Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Position: Application Support Analyst(x1)\nDept: CVH IT Applications\nPosting ID: 7934\nStatus: Temporary Full-time (12 months)\nRole Level: PG 09 $41.53 - $51.91\nHours of work/Shift: Monday to Friday 8.00 AM to 4.00 PM\nSite: Credit Valley Hospital\nPosted: 17 September 2026\nInternal Deadline: October 8, 2026\nTrillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre,the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre.Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.\nThe Applications Analyst will support, advise and oversee all matters relating to health informatics for applications supported within the Applications I.S. Team Portfolio. As a member of the Integrated Digital Applications group, the Applications Analyst will have expertise with supporting, maintaining, and implementing of many hospital applications. The successful candidate will provide applications support, systems integration analysis, vendor management, and liaise with departments and vendors on new projects and rollouts.\nKey Responsibilities:\nProven track record in supporting large-scale healthcare information systems and technology with a focus on high availability and currency of releases.\nIdentify opportunities to innovate, enhance and increase the service delivery of applications.\nAssist in problem management activities.\nAnalyze, design, and implement solutions for applications supporting clinical, financial, and administrative functions.\nAct as a primary liaison between end users and vendors to ensure timely resolution of system issues.\nMonitor system performance, troubleshoot issues, and ensure minimal downtime for clinical users \nServe as the primary liaison between clinical staff and IT, translating operational needs into technical specifications\nDevelop and document technical specifications, workflows, and user training materials.\nSupport system integration, data interoperability, and compliance with privacy and other regulatory requirements\nProject manage Application upgrades and new system implementations\nTest new systems, version upgrades, interfaces and other system modifications\nProvide technical support as an escalation point for Applications Support team during business hours \nParticipate in the patching of systems and security vulnerabilities mitigation\nDocument and maintain application profiles used by Information Services\nParticipate in on-call after hours rotations, disaster recovery planning, and go-live support for new application deployments.\nMaintain knowledge of current healthcare IT trends, interoperability standards, and regulatory updates.\nCompetencies:\nTakes ownership, accountability, and responsibility for his/her actions.\nDemonstrates an ability to accept change and manage change effectively.\nSeeks new experiences to develop his/her capabilities.\nAccepts responsibility for one's own performance.\nDemonstrates a pattern of self-development and a drive to learn by engaging in formal and informal learning to develop knowledge and technical skills.\nShows a genuine willingness to help others and to share his/her knowledge and experience.\nDemonstrates integrity, humility, maturity, empathy, and a positive attitude.\nWorks collaboratively with others to meet goals.\nHelps to improve the skills and capabilities of others and fosters their long-term learning and development through coaching and mentoring.\nSpeaks and writes clearly, concisely, and with impact.\nTakes pride in his/her work, balancing quality, capacity and risk.\nDemonstrates critical thinking skills.\nSeeks additional help, opinions, and knowledge (e.g., best practices) from external sources and thought partners.\nSeeks out, considers, and integrates the appropriate data, ideas, and experiences to make decisions and solve problems.\nTranslates ideas and concepts into practical applications.\nListens, empathizes, and demonstrates compassion when supporting clients.\nQualifications & Skills:\nSuccessful completion of either a university degree or college diploma in a computer science, or related I.T. field \nPreferred five (5) years of recent related experience in hospital clinical and/or Hospital Information Systems/EMR experience\nPreferred five (5) years of recent related experience supporting multiple applications in a large-scale corporation or business\nIn depth knowledge of I.T. Infrastructure (Server, Networking, Databases, Applications, Telephony)\nWorking knowledge of HL7, FHIR, and other healthcare data exchange standards\nFamiliarity with biomedical equipment\nIn depth knowledge of I.T. security standards and risk mitigation\nFamiliarity with SQL, Oracle, and data analytics platforms\nStrong analytical skills for troubleshooting incidents and performing root cause analysis.\nStrong documentation and organizational skills\nExperience with privacy, and security best practices as it pertains to a hospital environment\nAbility to analyze data and make recommendations.\nPrevious experience completing technical assessments and providing effective recommendations.\nClinical professional designations an asset\nExceptional multi-tasking, leadership and problem-solving abilities\nITIL and/or PMP certification is an asset.\nTo pursue this career opportunity, please visit our website:www.trilliumhealthpartners.ca\nTrillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.\nIn accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.\nAll personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.\nTrillium Health Partners is identified under the French Language Services Act.\nWe thank all those who apply but only those selected for further consideration will be contacted.\nOur organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.","description_format":"text","description_chars":7674,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-09-23T09:11:53Z"}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.837,"p_room":1,"age_days":7,"expected_fill_days":23,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/copyright-trillium-health-partners-application-support-consultant","json_url":"https://alion.io/job/copyright-trillium-health-partners-application-support-consultant.json","meta":{"generated_at":"2026-09-26T03:01:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3232,"day_limit":5000,"remaining_today":1768,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}