{"id":1439303,"url":"https://alion.io/job/coraltreehospitality-front-desk-agent","title":"Front Desk Agent","company":{"id":2254682,"name":"CoralTree Hospitality","domain":"coraltreehospitality.com","url":"https://alion.io/company/coraltreehospitality","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T04:26:52Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-28T14:01:56Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Overview\nSouth Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.\nWe currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six Resort team!\nReporting to the Director of Front Office, the Front Desk Agent will perform all duties connected with arriving and in-house guests and ensure that all guests receive high-quality, personalized service in accordance with Pier Sixty-Six standards, AAA standards, and Forbes Travel Guide Standards\nResponsibilities\nProactively welcome, greet, and facilitate guests' check-in processes, ensuring a warm and professional arrival experience.\nProvide guests with comprehensive knowledge of the hotel’s amenities, services, and relevant local attractions or events.\nHandles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible \nFollow up on all arrivals by prescribed procedures, including modifications to registration cards, special requests, rate adjustments, room changes, account inquiries, and reservation inquiries.\nMaintain and update the reception handover log and ensure all guest feedback is communicated to the Manager on Duty for appropriate action.\nSafeguard guest privacy and security by adhering to confidentiality standards and ensuring no confidential guest information is disclosed.\nAdhere to all established procedures and policy standards while actively encouraging up-selling to maximize revenue.\nEnsure all necessary supplies are available for the front desk, manage par stock, and order supplies as needed.\nEnsure work areas are always clean and maintained.\nPerform any other reasonable duties as assigned by the supervisor or manager.\nRecognizing our role in the hospitality industry, we commit to providing lateral service. This may occasionally require team members to perform various related tasks as needed, all in the spirit of delivering exceptional service.\nQualifications\nViable candidates must have at least one year of experience in hotel room operations or similar environments.\nPrevious hospitality experience in a Five Star, AAA, Five Diamond quality organization preferred.\nPrevious experience with Windows, Office, and property management systems is highly desirable.\nAbility to effectively communicate and provide directions in a clear, concise, and professional manner, both verbally and in writing.\nKnowledge of property management systems required. \nStrong business and work ethic required.\nThe ability to establish rapport quickly and positively is required.\nAbove average communication skills - both written and oral - are required.\nMust be available to work varied shifts and flexible schedules.\nDemonstrate ability to compute basic arithmetic.\nAs a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes:\nGroup medical, dental, vision, life, and disability benefits\nParticipation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement\nAn employee assistance program\nPaid time off/sick time\nParticipation in a 401(k) plan with a company match \nComplimentary team member meals\nComplimentary room nights at CoralTree Hospitality managed properties \nJoin us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort","description_format":"text","description_chars":4675,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & 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