{"id":1661784,"url":"https://alion.io/job/cordance-it-operations-manager","title":"IT Operations Manager","company":{"id":8742,"name":"Cordance","domain":"cordance.com","url":"https://alion.io/company/cordance","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"IST","utc_offset_min":5.5,"utc_offset_max":5.5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":98000,"max_usd":180000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":502},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"ISO 27001","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SentinelOne","optional":false},{"name":"SOC 2","optional":false},{"name":"DNS","optional":true},{"name":"GDPR","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-01T18:17:16Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T20:39:47Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.\nWe look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.\nPosition Overview\nThe IT Operations Manager runs day-to-day IT operations, endpoint security, and support across Cordance HQ and its business units. The role is the hands-on owner of our IT tooling, our managed service providers, and the transition of business units onto a common HQ-managed platform.\nBecause Cordance operates across multiple business units, this role balances central standards with each unit's individual systems, audits, and deadlines. The IT Operations Manager also supplies the evidence and controls that business units need for SOC 2 and other security certifications.\nKey Responsibilities\nIT Operations and Support\nOwn IT service management across HQ and business units, including ticket quality, escalations, and SLAs with the helpdesk provider (currently 1Path).\nRun joiner, mover, and leaver processes, including provisioning and removing access across Microsoft 365, Google Workspace, AWS, and business applications, working with HR on identity data from Rippling.\nMaintain and keep current the IT Operations Runbook, covering systems, procedures, contacts, and escalation paths.\nEndpoint and Security Tooling\nAdminister the RMM and endpoint stack, including NinjaOne for device management and SentinelOne for EDR, and keep device inventories reconciled between them.\nAdminister email and web security, including Abnormal Security and Cisco Umbrella, across multi-org and EU tenants.\nEnforce agent installation and device compliance on all company-managed devices and follow up with non-compliant users.\nTriage security alerts and integration health issues and route them to the appropriate team or provider.\nInfrastructure and Cloud\nSupport the AWS landing zone and cloud access for business units and keep its documentation current.\nManage identity, access, and tenant configuration across Microsoft 365 and Google Workspace environments.\nBusiness Unit Integration and Vendor Management\nDeliver IT and security integration workstreams that move business units from legacy MSPs onto HQ-managed tooling and in-house support.\nHold MSPs and vendors accountable to deadlines for onboarding, offboarding, and tool removal, and report status and risk to leadership.\nReview and approve MSP invoices and manage hardware procurement with suppliers.\nCompliance Support\nProvide device, access, and configuration evidence for SOC 2 and other security certifications.\nClose gaps identified during audits and implement a continuous compliance framework to ensure infrastructure is audit-ready and compliant.\nCompetencies\nStrong IT operations and infrastructure management capabilities.\nHands-on expertise managing identity, access, endpoints, and cloud environments.\nAbility to manage outsourced helpdesk providers, MSPs, and technology vendors against defined SLAs and deadlines.\nAbility to balance centralized IT standards with the needs of multiple business units and technology environments.\nStrong organizational skills with the ability to maintain accurate operational documentation and compliance evidence.\nAbility to communicate clearly with executives, vendors, and non-technical users.\nStrong ownership and follow-through when managing integrations, escalations, security issues, and audit requirements.\nRequired Qualifications\n7+ years of experience in IT operations or infrastructure, including 3+ years leading IT operations or managing MSPs.\nHands-on administration of Microsoft 365 / Entra ID and Google Workspace, including identity, access, and tenant settings.\nHands-on experience with an RMM platform, with NinjaOne preferred, and an EDR platform, with SentinelOne preferred.\nWorking knowledge of AWS and Azure, including IAM, account structure, and landing zones.\nProven record of managing outsourced helpdesk or MSP contracts against SLAs and deadlines.\nExperience supporting SOC 2 or ISO 27001 audits with technical evidence.\nExperience with M&A integration or running IT across several business units or tenants.\nClear written communication with executives, vendors, and non-technical users.\nBachelor's degree in IT, computer science, or a related field, or equivalent experience.\nPreferred Qualifications\nExperience with Abnormal Security, Cisco Umbrella, or similar email and DNS security tools.\nScripting experience for automation using PowerShell, Bash, or Python.\nITIL 4 Foundation certification.\nMicrosoft 365 Administrator Expert or AWS Certified SysOps Administrator certification.\nSecurity certification such as CompTIA Security+, CISSP, or CISM.\nFamiliarity with GDPR and managing EU data residency across tenants.\nExperience working with a global team, including overlap with India (IST) hours.\nSuccess Measurements\nConsistent IT service delivery across Cordance HQ and its business units, including effective management of tickets, escalations, and SLAs.\nAccurate and compliant device inventories across IT and endpoint security platforms.\nTimely completion of business unit IT and security integrations onto HQ-managed tooling.\nEffective management of MSPs and vendors against agreed-upon deadlines and service expectations.\nReliable identity, access, endpoint, and cloud administration across Cordance environments.\nTimely delivery of technical evidence and remediation of gaps identified through SOC 2 and other security audits.\nUp-to-date IT operations documentation, procedures, contacts, and escalation paths.\nPlease note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.\nWhy Join Us?\nAt Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:\nHealth and Wellness:Comprehensive Health Coverage: Coverage begins on your first day of employment.\n\n Retirement Savings:401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.\nRRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.\n\nPaid Time Off:Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.\n\nParental Leave:12 weeks paid leave for all employees.\n\nRemote Work Support:Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.\n\nHolidays:Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.\n\nJoin us and be part of a company that values your contributions and well-being from day one!\nEEOC & ADA Statement:\nCordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.\nCordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.\nThis applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nFinal candidate must be able to pass a background check.\nTo view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/","description_format":"text","description_chars":8975,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Software"],"lifecycle":[{"event":"open","at":"2026-10-02T03:59:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":51,"reasons":["conf:1","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/cordance-it-operations-manager","json_url":"https://alion.io/job/cordance-it-operations-manager.json","meta":{"generated_at":"2026-10-06T23:23:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4759,"day_limit":5000,"remaining_today":241,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8742},"rest":"https://alion.io/mcp/rest/get_company?id=8742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcordance-it-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcordance-it-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcordance-it-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cordance-it-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcordance-it-operations-manager"}]}