{"id":3027317,"url":"https://alion.io/job/cordance-onboarding-implementation-specialist","title":"Onboarding & Implementation Specialist","company":{"id":8742,"name":"Cordance","domain":"cordance.com","url":"https://alion.io/company/cordance","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":151000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":92},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":true},{"name":"Jira","optional":true},{"name":"Monday.com","optional":true}],"status":"live","first_seen_at":"2026-10-14T21:38:46Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-26T05:57:27Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.\nWe look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.\nAbout Campus Kaizen\nCampus Kaizen, a business unit of Cordance, delivers Guardian Case Management - a purpose-built software platform for K-12 school districts and higher education institutions. Guardian centralizes sensitive case workflows including Title IX, HR, Bullying, Employee Relations, Behavioral Intervention Teams (BIT), Student Conduct, and more, replacing spreadsheets and disconnected systems with secure, compliant processes. Our platform enables districts and institutions to improve response times, strengthen documentation, and manage cases with greater transparency, consistency, and efficiency.\nPosition Overview\nAs an Implementation Specialist, you’ll be the bridge between our customers and our technology teams, ensuring that each customer’s onboarding experience is seamless, structured, and aligned with their business goals. You’ll manage the end-to-end implementation process for new and expanding customers, working closely with sales, product, support, and success teams to ensure successful launches with measurable outcomes.\nThis is a hands-on role ideal for someone who enjoys translating business needs into action, solving complex onboarding challenges, and helping customers reach value quickly. This role is accountable for delivering high-quality, on-time implementations that set the foundation for long-term customer retention and growth.\nKey Responsibilities\nOwn the full onboarding lifecycle - from requirements gathering to post-launch review - ensuring timelines, milestones, and deliverables are met.\nPartner with customers to identify use cases, workflows, and success criteria that guide system configuration and setup.\nManage data imports, integrations, and configurations to ensure systems align with customer needs.\nCollaborate with internal product, engineering, and support teams to troubleshoot issues and optimize implementation processes.\nIdentify recurring onboarding challenges and propose scalable, repeatable solutions to improve efficiency and quality.\nTrack and report implementation metrics, customer satisfaction, and launch readiness across projects.\nBe a voice of the customer in internal discussions, influencing roadmap priorities and process improvements.\nSupport customers through adoption and process alignment, providing practical guidance to help teams transition to new workflows and fully leverage the system as designed.\nMonitor and manage implementation scope to ensure projects stay aligned with agreed requirements, timelines, and outcomes.\nProactively identify implementation risks and dependencies, escalating early and developing mitigation plans to protect timelines and outcomes.\nCompetencies\nCustomer-Centric Execution: Drives implementations with a focus on customer outcomes and time-to-value. Anticipates needs, resolves blockers early, and builds trusted relationships through consistent communication and follow-through.\nProject Ownership and Delivery: Manages multiple customer implementations end-to-end with precision. Balances scope, schedule, and quality while maintaining accountability for milestones and customer satisfaction.\nTechnical and Analytical Agility: Understands product functionality, integration workflows, and data mapping. Uses data and analytics to troubleshoot issues, optimize configurations, and inform improvement opportunities.\nAI Literacy: Understands AI basics and validates AI-generated technical steps or best practices. Use AI for basic troubleshooting assistance, ensuring accuracy before advising customers.\nSystems and Process Thinking: Sees implementations as part of a connected ecosystem - linking product, data, and customer workflows. Identifies dependencies and designs scalable solutions that improve repeatability and quality.\nCollaboration and Influence: Partners effectively with Product, Engineering, and Customer Success to align goals and ensure seamless handoffs. Communicates context and rationale to drive clarity and shared ownership.\nCommunication and Professionalism: Translates complex technical information into clear, actionable guidance for both customers and internal teams. Maintains proactive, transparent communication throughout the implementation lifecycle.\nAdaptability and Continuous Improvement: Embraces change and experimentation in processes, tools, and product evolution. Continuously seeks ways to increase efficiency, shorten time-to-value, and enhance customer experience.\n Adoption, Change & Scope Discipline: Supports customers through process shifts while applying sound judgment in managing requirements and change requests. Protects scope while maintaining a collaborative, solutions-oriented approach.\nRequired Qualifications\n2-5 years of experience in implementation, onboarding, or customer success roles - preferably in a SaaS or technology environment.\nStrong project management skills with the ability to manage multiple customer implementations simultaneously.\nFamiliarity with integration concepts, APIs, and SaaS platforms (Salesforce, HubSpot, NetSuite, etc.).\nExcellent communication and relationship-building skills - both with customers and internal\nHigh attention to detail and a process-driven mindset.\nComfort working in fast-paced, evolving environments with distributed teams.\nExperience collaborating cross-functionally with Product, Engineering, and Customer Success to streamline delivery.\nExperience supporting customers through process or system changes, with the ability to guide adoption and reinforce best practices.\nPreferred Qualifications\nExperience leading complex SaaS or enterprise software implementations with measurable customer impact.\nExperience working with K-12 districts, higher education institutions, or other compliance-driven environments.\nSkilled in using project management tools (e.g. Asana, Jira, Monday.com) to track milestones and deliverables.\nProven ability to translate technical requirements into clear business outcomes for non-technical stakeholders.\nBackground in process optimization, automation, or creating scalable onboarding frameworks.\nStrong understanding of customer lifecycle management and post-launch success alignment.\nCertifications in project or implementation management (PMP, CSM, or equivalent) a plus.\nPlease note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.\nWhy Join Us?\nAt Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:\nHealth and Wellness:Comprehensive Health Coverage: Coverage begins on your first day of employment.\n\n Retirement Savings:401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.\nRRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.\n\nPaid Time Off:Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.\n\nParental Leave:12 weeks paid leave for all employees.\n\nRemote Work Support:Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.\n\nHolidays:Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.\n\nJoin us and be part of a company that values your contributions and well-being from day one!\nEEOC & ADA Statement:\nCordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.\nCordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.\nThis applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nFinal candidate must be able to pass a background check.\nTo view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/","description_format":"text","description_chars":9853,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-10-21T19:25:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":11,"expected_fill_days":49,"reasons":["seen:11","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/cordance-onboarding-implementation-specialist","json_url":"https://alion.io/job/cordance-onboarding-implementation-specialist.json","meta":{"generated_at":"2026-10-26T08:34:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11386,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8742},"rest":"https://alion.io/mcp/rest/get_company?id=8742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcordance-onboarding-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcordance-onboarding-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcordance-onboarding-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cordance-onboarding-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcordance-onboarding-implementation-specialist"}]}