{"id":753659,"url":"https://alion.io/job/cordial-senior-solutions-engineer","title":"Senior Solutions Engineer","company":{"id":179813,"name":"Cordial","domain":"cordial.com","url":"https://alion.io/company/cordial","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["London, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":["US","GB"],"hiring_countries_total":2,"salary":{"min":120000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Machine Learning","optional":false},{"name":"PHP","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-11T16:21:02Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-02T00:45:20Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"ABOUT CORDIAL\nWe founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing-both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human-for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.\nWe chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.\nOUR VALUES\nCommunicate better than the rest\nOwn it, every time\nSolve client problems tenaciously \nMake Waves\nPOSITION SUMMARY\nThe Cordial Solutions Engineer is the team member regarded as the Cordial subject matter expert. You will be responsible for guiding Cordial clients through a successful implementation of the platform, third party integrations, and providing solutions for complex and unique use cases. \nYOU WILL\nBe client obsessed. You will consult with clients directly as a subject matter expert of the Cordial platform. You will assist clients in understanding how they can apply new product features and enhancements to align with their business goals. And you will develop and share best practices to clients. Clients will adore you.\nMake implementations look easy. You will help clients implement Cordial’s RESTful API and JavaScript Snippet into their marketing stack and maximize the value generated from the Cordial platform. Easy breezy.\nSolution like a boss. You will identify issues, recognize patterns, propose solutions and help to create repeatable processes and/or documentation to assist with the long-term success of our internal team, clients, and partners. You will enable clients to use dynamic scripting for email language and machine learning capabilities. You will design data structures that will gracefully flow downstream and integrate into Cordials object model. You will always be thinking of solutions.\nAct as and help the Project Manager. You will manage internal stakeholders and external client expectations on projects and timelines.\nCollaborate all day, everyday. You will work closely with the product team to improve client adoption across our entire platform. You will also collaborate with our Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client’s expectations and goals. \nBe an organized sensei. You will document and record all completed project work allowing a manageable framework that everyone can access for success. Obsessive documentation is key to being great. You know that.\nABOUT YOU\nYou are seasoned. You hold a BS in Computer Science or a closely related field. You have a minimum of 4 years of experience in professional services. You have a track record of driving meaningful, successful implementations and managing client projects. You’ve got some tricks up your sleeve!\nYou love technology. You are eager to be an expert in Cordial’s technology and you’d work diligently to remove any friction preventing our clients from unlocking the power of the platform. Cordial has a robust ecosystem with various inputs/outputs including a RESTful API, JavaScript Tag, Dynamic Scripting for Email/SMS/Push, and a sophisticated UI. All that sounds fun to you, so keep reading.\nYour superpowers are your technical skills. You have a strong understanding of RESTful APIs, you are comfortable with JSON data structure, you read/write HTML/CSS/JavaScript, you have experience with PHP (or other programming language), and you are capable of using Browser Developer Tools. Also you understand differences between SQL and noSQL.Your family doesn’t understand what you do for a living; they just know you’re wicked smart.\nYou are a professional problem solver. You have the ability to handle difficult or unexpected technical issues and/or complex business challenges while remaining calm and identifying solutions. You will handle incidents, escalations, and exceptions in a professional manner because you’re a pro! \nYou are confident. You have no problem working with senior level marketers, IT /systems integrators and marketing technology and services partners.\nThe code word is #becordial\nYou like to juggle and project management comes naturally. You are able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority.\nYou navigate well in organizations. You have an uncanny ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team.\nYou don’t mind a little chaos. You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment.\nLast but not least, you embody Cordial’s values. \nBONUS POINTS IF YOU\nHave experience in enterprise marketing automation, email marketing and/or digital marketing industries. \nHave enterprise client experience.\nCOMPENSATION & BENEFITS\nUnited States\n$120,000.00-$140,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements.\nUnited Kingdom\n£85,000-£100,000 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a reimbursement for private medical insurance, a pension scheme, and flexible time off. Additionally, we offer perks such as professional development yearly reimbursements.\nWe pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!\nAPPLICATION INSTRUCTIONS\nResume Submission Requirement - Please Read Carefully\nWhen uploading your resume, your file must be named in the following format:\nFIRSTNAME-LASTNAME-CORDIAL2026\nExample: JOE-DOE-CORDIAL2026\nApplications that do not follow this naming convention exactly will be automatically rejected and will not be reviewed. Please double-check your file name before submitting.\nAccepted file formats: PDF or Word (.docx)\nWORK AUTHORIZATION\n As of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes, including letters supporting visa applications, renewals, transfers, or work authorization, for new hires.\nCordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.\nCordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.","description_format":"text","description_chars":8003,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible time off","Health insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Email Marketing"],"lifecycle":[{"event":"open","at":"2026-09-11T16:29:16Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.581,"p_room":0.55,"age_days":50,"expected_fill_days":35,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/cordial-senior-solutions-engineer","json_url":"https://alion.io/job/cordial-senior-solutions-engineer.json","meta":{"generated_at":"2026-11-02T00:51:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1444,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179813},"rest":"https://alion.io/mcp/rest/get_company?id=179813"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcordial-senior-solutions-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcordial-senior-solutions-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcordial-senior-solutions-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cordial-senior-solutions-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcordial-senior-solutions-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":753659}},{"tool":"search_jobs","arguments":{"company":"cordial.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":753659},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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