{"id":676780,"url":"https://alion.io/job/cordx-it-support-engineer","title":"IT Support Engineer","company":{"id":672970,"name":"CorDx","domain":"cordx.com","url":"https://alion.io/company/cordx-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":44,"open_postings":46,"ghost_share":0.935,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":125000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2024-12-10T00:00:00Z","employer_posted_date":"2024-12-10","last_verified_at":"2026-10-27T20:57:58Z","board_verified":true,"closed_at":null,"days_open":687,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":686},"description":"About Us\nCorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare.\nThe IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting.\nResponsibilities\n1. Technical Support and TroubleshootingProvide daily technical support, resolving hardware, software, and application issues. Track and document support requests, escalating when necessary. \n\n2. Device Management and MaintenanceInstall, configure, and maintain all company IT devices (e.g., computers, printers, mobile devices) to ensure smooth operation and extended lifespan. \n\n3. User Account and Access ManagementManage employee accounts, including creation, permission assignment, and deactivation, ensuring access control aligns with security policies to protect company data. \n\n4. Software Installation and Update ManagementOversee the distribution, updating, and compliance of software, ensuring all applications are secure and meet company standards. \n\n5. Network Support and Security ProtectionMonitor network security and stability (e.g., Wi-Fi, VPN), implementing firewalls and intrusion detection to prevent unauthorized access. \n\n6. Email Security and Anti-Phishing MeasuresSet up email security protections against phishing and spam attacks. Educate employees on safe email practices to reduce data breach risks. \n\n7. Data Backup and RecoveryConduct regular data backups and enable quick recovery in the event of device failures or data loss to ensure business continuity. \n\n8. Information Security Compliance and TrainingEnsure devices and systems meet security and compliance standards. Provide IT security training to employees to raise awareness of data protection practices. \n\n9. Support IT Projects and Technology DeploymentAssist in IT project implementation, including system upgrades and new technology rollouts, ensuring projects are completed successfully. \n\n10. Documentation and ReportingDocument technical support, device status, and security incidents. Regularly analyze and recommend improvements to enhance IT service quality. \n\nRequirements\nBachelor’s degree in information technology or computer science. \nProven work experience as a technical support engineer. \n Knowledge of web services, API, and IP-based protocols. \n Industry knowledge and/or experience relating to AI\n Knowledge of computer hardware and networking systems. \n Good time management skills. \nGood interpersonal skills. \nAbility to troubleshoot complex hardware and software issues. \nExcellent written and verbal communication skills. \nBenefits\nMedical Insurance \nRetirement Plan \nPaid Time-Off \nOpportunities for professional development and career advancement","description_format":"text","description_chars":3360,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Diagnostic Tests & IVD"],"lifecycle":[{"event":"open","at":"2026-09-10T22:58:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":67500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.09,"p_room":0.28,"age_days":686,"expected_fill_days":25,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/cordx-it-support-engineer","json_url":"https://alion.io/job/cordx-it-support-engineer.json","meta":{"generated_at":"2026-10-28T03:07:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4168,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672970},"rest":"https://alion.io/mcp/rest/get_company?id=672970"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcordx-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcordx-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcordx-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cordx-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcordx-it-support-engineer"}]}