{"id":4125729,"url":"https://alion.io/job/core-administrator-access-reporting-funded-channel","title":"Administrator: Access & Reporting - Funded Channel","company":{"id":3880289,"name":"Core","domain":"core.co.za","url":"https://alion.io/company/core-14","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"A","score":90,"open_postings":37,"ghost_share":0.162,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-02-09T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T01:27:27Z","board_verified":true,"closed_at":null,"days_open":276,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":276},"description":"iStore is Africa’s largest Apple Premium Reseller, offering world-class Apple products, services, and customer experiences through a nationwide retail footprint and online platform. As part of the Core Group, iStore partners closely with leading Telco providers and financial institutions to deliver innovative funded channel solutions to customers.\nDriven by a passion for technology and service excellence, iStore continues to grow rapidly, creating opportunities for talented professionals to make a meaningful impact in a dynamic retail environment.\nAbout the Role\nWe are seeking a detail-oriented and highly organised Escalation Support Administrator to join our Funded Channel Central Support team at iStore Head Office. This role plays a critical administrative and data-support function within the escalation team, ensuring Telco system access is managed accurately and securely while delivering reliable reporting across the funded channel operation.\nYou will be responsible for overseeing Telco user access across the national retail network, maintaining compliance registers, producing operational reports, and supporting internal teams with data-driven insights and documentation.\nKey Responsibilities\nAdminister all Telco system access requests, removals, and user management across the national iStore retail network\n\nMaintain and regularly audit system access registers in line with compliance standards\n\nPrepare weekly and monthly reports on escalations, transactions, and team performance metrics\n\nSupport internal stakeholders with data requests and ad-hoc reporting\n\nMaintain Standard Operating Procedure (SOP) documentation and assist with internal audits\n\nEnsure sensitive system data and permissions are managed securely and accurately\n\nProvide administrative support to the Funded Channel Central Support team as required\n\nRequired Skills and Experience\n2+ years’ experience in administration, IT support, or data/reporting roles\n\nStrong command of Excel or Google Sheets; familiarity with CRM or Telco platforms advantageous\n\nHighly organised with exceptional attention to detail\n\nProven ability to manage sensitive system data and access permissions securely\n\nStrong written communication and documentation skills\n\nComfortable working in a structured, process-driven environment\n\nIf you are an organised, data-focused professional who enjoys supporting operational teams and ensuring systems run smoothly, we’d love to hear from you.","description_format":"text","description_chars":2458,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-11-12T01:27:27Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.263,"p_room":0.28,"age_days":276,"expected_fill_days":60,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-11-12T03:46:13Z"},"pay":null,"html_url":"https://alion.io/job/core-administrator-access-reporting-funded-channel","json_url":"https://alion.io/job/core-administrator-access-reporting-funded-channel.json","meta":{"generated_at":"2026-11-12T03:46:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8201,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3880289},"rest":"https://alion.io/mcp/rest/get_company?id=3880289"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcore-administrator-access-reporting-funded-channel"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcore-administrator-access-reporting-funded-channel"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcore-administrator-access-reporting-funded-channel"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/core-administrator-access-reporting-funded-channel\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcore-administrator-access-reporting-funded-channel"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4125729}},{"tool":"search_jobs","arguments":{"company":"core.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4125729},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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