{"id":1978476,"url":"https://alion.io/job/core-lab-account-coordinator","title":"Account Coordinator","company":{"id":2297386,"name":"Core Lab","domain":"corelab.com","url":"https://alion.io/company/corelab-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Essen, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":66000,"period":"year","method":"role_country_seniority_unknown","sample_n":200},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-15T12:22:19Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"SUMMARY\nThe Account Coordinator is responsible for providing exceptional customer support, coordinating orders, and ensuring smooth operations within the Operations department. This role requires communication with both domestic and international clients and other locations. The position is office-based and involves handling customer inquiries, processing orders, and collaborating with internal teams to meet deadlines efficiently.\nDUTIES & RESPONSIBILITIES\nProvide customer support via email and telephone, addressing inquiries and resolving issues promptly.\n\nAct as the point of contact for customer inquiries and orders, ensuring timely and professional communication.\n\nMaintain accurate records of customer interactions, transactions, and order details.\n\nProcess and manage customer orders. Create nomination in our system and sending reports after fulfillment, including data entry into the internal system.\n\nForward requests to Inspection Coordinator and Laboratory\n\nLearning to coordinate and organize tasks to ensure efficient order processing and adherence to deadlines.\n\nLearning to monitor order progress and proactively communicate with clients regarding status updates.\n\nCollaborate with internal teams, including logistics and operations, to optimize workflow and ensure customer satisfaction.\n\nAssist in process improvement initiatives to enhance operational efficiency and service quality.\n\nHandle additional administrative and operational tasks assigned.\n\nContinuously update knowledge and skills within the field.\n\nTo always respect and protect company and client confidentiality.\n\nPerform additional duties as assigned, demonstrating adaptability and a commitment to operational excellence.\n\nQUALIFICATIONS\nA background in chemistry or related industry experience is beneficial (e.g., CTA, chemical laboratory technician, chemistry student) but not mandatory.\n\nExperience in an office environment is beneficial\n\nProficiency in English (both written and spoken); additional language skills are a plus.\n\nStrong PC skills, particularly in Microsoft Office (Excel, Word, Outlook).\n\nKNOWLEDGE, SKILLS & ATTRIBUTES\nGood verbal and written proficiency in German (min. C1 level) and basic English (C1 level).\n\nExcellent communication and interpersonal skills, with a strong customer-focused mindset.\n\nAbility to express clearly and in a structured manner\n\nProfessional and friendly telephone manner.\n\nAbility to work independently and as part of a team in a fast-paced environment.\n\nHigh level of responsibility, reliability, and commitment to providing outstanding service\n\nStrong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.\n\nWillingness to learn and adapt to new processes and systems.\n\nFlexible and resilient with a problem-solving attitude.\n\nWillingness to participate in training courses as required.\n\nStrong knowledge of Microsoft Office applications.\n\nCOMPETENCIES\nExecution Excellence: deliver impact through practical problem-solving, finding practical solutions to navigate and overcome obstacles; engagement with stakeholders, achieving shared goals using effective interpersonal skills; and purposeful execution, implements actionable and adaptive plans to achieve results.\n\nData Literacy: analyse, interpret, and communicate operational data to derive actionable insights, inform decision-making, and operational improvements to achieve strategic business objectives.\n\nDigital Agility: utilize technology to enhance operational efficiency and prepare the organization to adopt digital practices.\n\nLeading Self: has a self-awareness of how actions are perceived and how to respond to feedback. Leading with empathy towards others and understanding the world from their point of view.\n\nCustomer Orientation: Focused on delivering high-quality service and meeting client expectations.\n\nHSSEQ Awareness: Understanding of safety, security, and quality standards within the industry (advantageous).\n\nCommunication & Collaboration: Strong interpersonal skills to liaise with internal teams and customers.\n\nCore Laboratories, including all of its affiliated and related entities, is an equal opportunity employer and is committed to creating an inclusive environment for everyone. Employment decisions are made regardless of characteristics including, but not limited to, race, color, sex, sexual orientation, gender identity, national origin, age, disability, religion, genetic information, protected veteran or uniformed service member status, and any other characteristic protected under applicable law.","description_format":"text","description_chars":4585,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-06T22:15:32Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.455,"p_room":0.9,"age_days":15,"expected_fill_days":25,"reasons":["conf:3","stale_co","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/core-lab-account-coordinator","json_url":"https://alion.io/job/core-lab-account-coordinator.json","meta":{"generated_at":"2026-10-15T13:58:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21391,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2297386},"rest":"https://alion.io/mcp/rest/get_company?id=2297386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcore-lab-account-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcore-lab-account-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcore-lab-account-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/core-lab-account-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcore-lab-account-coordinator"}]}