{"id":1806186,"url":"https://alion.io/job/core-sales-support-specialist-smb","title":"Sales Support Specialist : SMB","company":{"id":3880289,"name":"Core","domain":"core.co.za","url":"https://alion.io/company/core-14","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":17500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Magento","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-24T09:41:20Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"To provide comprehensive sales and order support to the SME Regional Account Managers (RAMs), ensuring accurate processing of orders, quotations and billing while managing customer queries, CRM data and lead administration efficiently. This role exists to create capacity for the RAM team by absorbing day-to-day administrative and sales support tasks, allowing RAMs to focus on client relationships and revenue growth. It incorporates the order-processing and administrative responsibilities previously carried by the Business Admin Support function, together with dedicated sales support duties requested by the RAM team, and drives overall reliability, accuracy and customer trust across the SME sales operation.\n Minimum qualifications and key competencies\nMatric\nProficient in Microsoft Office Suite - particularly Excel and Outlook\nProactive and self-motivated \nWorking knowledge of Salesforce CRM and online quoting/invoicing platforms (e.g. Force Manager, Magento) advantageous\n\nExperience required for the role:\n1-2 years’ experience in an administrative, sales support, or operations coordination role\nExperience processing orders, quotations or invoices with a strong focus on accuracy and attention to detail\nExperience working within a CRM system (Salesforce or similar) for lead management, allocation and reporting\nExperience handling customer queries or complaints and resolving issues within set timeframes\nExperience compiling and submitting regular reports (weekly or monthly) to a line manager or team\nExposure to reseller, business account, or B2B sales support environments is advantageous\nKey Competencies:\nCustomer Focus - Treats every RAM and customer request as a priority; resolves queries, quotations and orders promptly and professionally to protect customer trust and RAM productivity.\nPassion - Takes pride in the accuracy and turnaround of quotes, orders and CRM data; genuinely committed to the success of the SME sales team and the broader iStore business.\nInnovation - Actively looks for ways to streamline quoting, CRM and administrative processes; open to learning new systems and suggesting practical improvements.\nGet Things Done - Reliable and deadline-driven; manages a high volume of competing requests from multiple RAMs without dropping tasks or missing deadlines.\nTeamwork - Works closely with RAMs, finance, warehouse and support teams; provides seamless cover during RAM leave or absence and supports colleagues where needed.\nEmbrace Differences - Communicates professionally and respectfully with all internal and external stakeholders regardless of background or seniority.\nIntegrity - Handles customer data, quotations, orders and financial records accurately, honestly and in full compliance with internal policy.\nAttention to Detail - Maintains a near-zero error rate across quotations, orders, invoices and CRM records; catches discrepancies before they become customer-facing problems.\nMultitasking & Prioritisation - Manages simultaneous requests from multiple RAMs and customers, prioritising urgent items without losing track of routine administration.\nCommunication & Escalation - Communicates clearly and professionally in writing and verbally; escalates issues to the relevant RAM or line manager proactively and within required timeframes.\nReporting & Analytics\nSubmit weekly reports on time with all key updates included - order volumes, accuracy, backlogs and SLA compliance.\nGather and provide accurate information as needed for the AM (Account Manager) report.\nSupport finance and rental tracking reporting as required by the line manager.","description_format":"text","description_chars":3604,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T19:17:49Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.564,"p_room":0.9,"age_days":25,"expected_fill_days":59,"reasons":["conf:0","stale_co","win:mid","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/core-sales-support-specialist-smb","json_url":"https://alion.io/job/core-sales-support-specialist-smb.json","meta":{"generated_at":"2026-10-24T10:18:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15038,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3880289},"rest":"https://alion.io/mcp/rest/get_company?id=3880289"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcore-sales-support-specialist-smb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcore-sales-support-specialist-smb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcore-sales-support-specialist-smb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/core-sales-support-specialist-smb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcore-sales-support-specialist-smb"}]}