{"id":3072420,"url":"https://alion.io/job/core-stream-client-service-coordinator","title":"Client Service Coordinator","company":{"id":3180980,"name":"Corestream","domain":"corestream.com","url":"https://alion.io/company/corestream","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":67000,"period":"year","method":"global_role_seniority_cell","sample_n":5190},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Power BI","optional":true},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-10-22T09:49:06Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T03:01:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Client Service Coordinator\nRemote / Account Management / Full-Time\nCorestream is seeking a Client Service Coordinator who will play a crucial role in supporting our Client Executives in managing key client accounts. This role will serve as the primary point of contact for clients, addressing service requests, communications, reporting needs, escalations, and requests for additional products and services. We are looking for a problem solver who is willing to get scrappy and work with a variety of internal and external parties to solve issues quickly. Experience in employee benefits and/or voluntary benefits is a plus. If this sounds like you, read on.\nLocation: Corestream is headquartered in Tampa, FL, but with a significant population of remote employees based all over the country, being based in Tampa is not a requirement to apply!\nYour Mission:\nSupport Client Executives on daily client requests and escalations and bring them to a resolution in a timely and accurate manner\nAct as the client point of contact for any questions, issues, or escalations that cannot be handled by our Customer Care and Client Operations teams\nManage operational tasks and updates in Salesforce, including ticket creation, enrollment planning, contact management, and rate and plan design details\nAssist Client Executives with data analysis, reporting, and presentation preparation for client meetings\nPartner with internal teams and external stakeholders, including carrier contacts, to address client needs efficiently\nSupport client and partner calls by preparing agendas, taking detailed notes, and documenting action items\nRecipe for Success:\n2+ years' experience in a client service or support role\nA proactive, solutions-oriented mindset with a commitment to continuous learning and growth\nExcellent communication and interpersonal skills, demonstrating empathy, patience, and clarity in client interactions\nAbility to balance attention to detail with swift execution\nStrong organizational skills with the ability to prioritize multiple tasks and meet deadlines\nProficiency with Salesforce, Smartsheet, PowerBI, and Microsoft Office and other tools\nProficiency working with data and reports in Excel\nCherries on Top\nExperience with employee benefits (voluntary benefits would be a double cherry!)\nExperience at a technology company (benefits technology would also be a double cherry!)\nHow You’ll Work\nYou will report directly to the VP of Account Management but will work closely day to day with the CSC Team Leader. However, most of your work will be with the Client Executive whose accounts you’ll be supporting, as well as partnering cross-functionally with Customer Care and Billing to triage client issues quickly and accurately.\nCorestream helps employers offer voluntary benefits without the burden. Our technology serves some of the nation's largest companies and, through leading payroll partners, a growing number of small and mid-sized businesses. We're an established company with a startup spirit, where good ideas can come from anyone and people are trusted to own their work. You'll work alongside smart, down-to-earth people who share knowledge freely and make room for you to grow. We offer competitive compensation and a benefits package that reflects how much we value our people.\nWe are an equal opportunity employer and value diversity at our company. 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