Technical Support Consultant- iStore The Fields, Gaborone Botswana

Bring Tech to Life at Africa’s Leading Apple Retailer!

iStore, Africa’s largest Apple Premium Reseller, is looking for a tech-savvy and customer-focused Technical Support Consultant to join our team.

As a TechnicalSupport Consultant, you will be the go-to expert for customers needing guidance, troubleshooting, and support with their Apple devices. Your goal is to create confidence, solve problems, and ensure that every customer walks away informed, empowered, and satisfied.

Key Responsibilities:

• Provide hands-on technical support for Apple products, including iPhones, iPads, Macs, and accessories.
• Diagnose issues, troubleshoot effectively, and provide solutions - whether software or hardware related.
• Deliver exceptional service and support, guiding customers with patience and expertise.
• Educate customers on Apple services, software updates, and device care best practices.
• Manage and resolve customer queries, repairs, and service bookings professionally and promptly.
• Maintain up-to-date knowledge of Apple products, operating systems, and support protocols.
• Liaise with internal teams and service providers to ensure accurate processing and follow-up of support cases.
• Ensure accurate logging of customer interactions and service outcomes.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!