{"id":1806191,"url":"https://alion.io/job/core-technical-support-consultant-istore-the-fields-gaborone-botswana","title":"Technical Support Consultant- iStore The Fields, Gaborone Botswana","company":{"id":3880289,"name":"Core","domain":"core.co.za","url":"https://alion.io/company/core-14","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gaborone, Botswana"],"countries":["BW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-19T12:22:38Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Bring Tech to Life at Africa’s Leading Apple Retailer!\niStore, Africa’s largest Apple Premium Reseller, is looking for a tech-savvy and customer-focused Technical Support Consultant to join our team.\nAs a TechnicalSupport Consultant, you will be the go-to expert for customers needing guidance, troubleshooting, and support with their Apple devices. Your goal is to create confidence, solve problems, and ensure that every customer walks away informed, empowered, and satisfied.\nKey Responsibilities:\nProvide hands-on technical support for Apple products, including iPhones, iPads, Macs, and accessories.\nDiagnose issues, troubleshoot effectively, and provide solutions - whether software or hardware related.\nDeliver exceptional service and support, guiding customers with patience and expertise.\nEducate customers on Apple services, software updates, and device care best practices.\nManage and resolve customer queries, repairs, and service bookings professionally and promptly.\nMaintain up-to-date knowledge of Apple products, operating systems, and support protocols.\nLiaise with internal teams and service providers to ensure accurate processing and follow-up of support cases.\nEnsure accurate logging of customer interactions and service outcomes.\nYou need to have:\nCompleted Matric and IT qualification (minimum A+/N+)\nExperience in Helpdesk/1st Line Support\nThe right person for this role is someone with\nTenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges\nConflict Management, Managing complexity, disagreement, and conflict effectively and smoothly\nSituational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action\nLearning and Development, Open, motivated, and proactively seek learning and development opportunities\nApply today!","description_format":"text","description_chars":1885,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T19:17:49Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.438,"p_room":0.75,"age_days":55,"expected_fill_days":59,"reasons":["conf:1","stale_co","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/core-technical-support-consultant-istore-the-fields-gaborone-botswana","json_url":"https://alion.io/job/core-technical-support-consultant-istore-the-fields-gaborone-botswana.json","meta":{"generated_at":"2026-10-19T14:26:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10420,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3880289},"rest":"https://alion.io/mcp/rest/get_company?id=3880289"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcore-technical-support-consultant-istore-the-fields-gaborone-botswana"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcore-technical-support-consultant-istore-the-fields-gaborone-botswana"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcore-technical-support-consultant-istore-the-fields-gaborone-botswana"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/core-technical-support-consultant-istore-the-fields-gaborone-botswana\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcore-technical-support-consultant-istore-the-fields-gaborone-botswana"}]}