{"id":2729453,"url":"https://alion.io/job/corebridge-customer-success-manager","title":"Customer Success Manager","company":{"id":4442162,"name":"CoreBridge","domain":"corebridge.com","url":"https://alion.io/company/corebridge-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-16T14:19:08Z","employer_posted_date":null,"last_verified_at":"2026-10-16T14:19:08Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"CoreBridge is the leading global software provider for the print, sign, graphics, and apparel industries, powering thousands of businesses across the world. \n\nOur all-in-one business management platform helps custom manufacturers streamline their operations, from quoting and production to invoicing and reporting. \nWe’re a bootstrapped, profitable company built on trust, innovation, and a commitment to helping our customers thrive. At CoreBridge, you’ll join a collaborative team that values initiative, continuous improvement, and delivering real results.\nAbout the role\nWe’re looking for a proactive, relationship-driven Customer Success Manager to join our team at CoreBridge. As a CSM, you’ll work directly with customers to ensure they’re not only successful using our platform, but thriving with it. You’ll guide onboarding, support adoption, and act as a strategic partner to help customers get maximum value from their CoreBridge system.\nThis is a full-time, fully remote position, open to candidates anywhere in the U.S. At CoreBridge, You’ll join a forward-thinking team that’s constantly improving the customer journey using automation, insights, and new ways of working. If you love building relationships, solving problems, and finding creative solutions using the latest tools (including AI) you’ll feel right at home here.\nWhat you'll do\n\nOwn the post-sale relationship with a portfolio of CoreBridge customers\n\nLead onboarding and implementation in close collaboration with our training and support teams\n\nHelp customers achieve measurable results with CoreBridge and ensure goals are aligned\n\nProactively monitor account health and engagement using tools and dashboards\n\nRespond to customer questions and needs in a timely professional way\n\nCollaborate with Support, Product, and Engineering to solve complex customer issues\n\nIdentify churn risks, upsell opportunities, and ways to drive long-term value\n\nRecommend creative solutions, often using AI tools or process changes, to improve customer outcomes\n\nDocument customer feedback and contribute to improvements across the platform\n\nQualifications\n\nExcellent communication skills with the ability to simplify technical topics for non-technical audiences\n\nStrong problem-solving instincts, with a bias toward action and results\n\nTech-savvy and comfortable learning new software, tools, and workflows\n\nCurious mindset: you enjoy asking questions, uncovering root causes, and finding better ways to work\n\nA passion for customer success and a genuine desire to help others succeed\n\nFamiliarity with SaaS platforms, CRM systems, or customer lifecycle management (a plus, not a requirement)\n\nOpenness to using modern tools like AI copilots, Loom, Teams, Salesforce, etc.\n\nSelf-starter with the ability to work independently and prioritize effectively in a remote environment\n\n1–2 years in customer-facing roles preferred, but not required. We’re open to hungry, high-potential candidates\n\nOriginally posted on Himalayas","description_format":"text","description_chars":2985,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T17:28:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/corebridge-customer-success-manager","json_url":"https://alion.io/job/corebridge-customer-success-manager.json","meta":{"generated_at":"2026-10-17T16:46:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23137,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442162},"rest":"https://alion.io/mcp/rest/get_company?id=4442162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcorebridge-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcorebridge-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcorebridge-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/corebridge-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcorebridge-customer-success-manager"}]}