{"id":2768924,"url":"https://alion.io/job/corebridge-customer-support-representative","title":"Customer Support Representative","company":{"id":4442162,"name":"CoreBridge","domain":"corebridge.com","url":"https://alion.io/company/corebridge-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":70000,"period":"year","method":"global_role_seniority_cell","sample_n":1815},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-17T02:32:33Z","employer_posted_date":null,"last_verified_at":"2026-10-17T02:32:33Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"CoreBridge is the leading global software provider for the print, sign, graphics, and apparel industries, powering thousands of businesses across the world. \n\nOur all-in-one business management platform helps custom manufacturers streamline their operations, from quoting and production to invoicing and reporting. \nWe’re a bootstrapped, profitable company built on trust, innovation, and a commitment to helping our customers thrive. At CoreBridge, you’ll join a collaborative team that values initiative, continuous improvement, and delivering real results.\nAbout the role\nWe’re looking for a reliable and empathetic Customer Support Representative to join our growing team. In this role, you’ll be the front line of support for CoreBridge customers—responding to emails, chats, and tickets to help them navigate our platform, resolve issues, and get the most out of their system.\nThis is a fully remote position available to candidates based in the U.S. We’re open to both full-time and part-time applicants. You’ll work closely with our Support and Product teams to advocate for customer needs and ensure a smooth, professional experience at every touchpoint.\nIf you’re a clear communicator, tech-savvy, and love helping others succeed, this is a fantastic entry-level opportunity with real growth potential.\nWhat you'll do\n\nProvide timely, friendly, and solution-oriented support to customers via email, chat, and ticketing systems\n\nTroubleshoot software issues and guide users through steps to resolution\n\nCollaborate with other support agents and internal teams to escalate complex problems\n\nCreate and maintain support documentation to help customers self-solve\n\nStay up to date on product updates and industry trends\n\nIdentify opportunities to improve the support experience through tools, automation, and creative problem solving\n\nEmbrace new technologies, including AI tools, to work smarter and faster\n\nContribute to a positive, curious, and high-performance support culture\n\nQualifications\n\nExcellent written communication skills with a friendly and professional tone\n\nStrong problem-solving ability and a natural curiosity to figure things out\n\nTech-savvy and excited to learn new software and systems quickly\n\nComfort using modern tools like chat platforms, ticketing systems, and screen recordings\n\nEnthusiastic about AI, automation, and innovative ways to improve customer experiences\n\nSelf-motivated with the ability to manage your own time and priorities in a remote environment\n\nA team-first mindset with a desire to grow your skills and career\n\nPrevious customer service experience is a plus, but not required\n\nOriginally posted on Himalayas","description_format":"text","description_chars":2662,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T05:29:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["seen:0","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/corebridge-customer-support-representative","json_url":"https://alion.io/job/corebridge-customer-support-representative.json","meta":{"generated_at":"2026-10-18T00:20:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442162},"rest":"https://alion.io/mcp/rest/get_company?id=4442162"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcorebridge-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcorebridge-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcorebridge-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/corebridge-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcorebridge-customer-support-representative"}]}