{"id":2638860,"url":"https://alion.io/job/corelight-customer-success-manager-commercial","title":"Customer Success Manager, Commercial","company":{"id":19595,"name":"Corelight","domain":"corelight.com","url":"https://alion.io/company/corelight","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Corelight","optional":false},{"name":"Crowdstrike","optional":false}],"status":"live","first_seen_at":"2026-10-15T16:57:25Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-06T07:53:21Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Be part of the team that defends the networks the world depends on\nCorelight defends the world’s most sensitive networks-from global commerce to national defense-quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.\nBy transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.\nAbout the Role\nAt Corelight, Customer Success is a strategic driver of customer value, retention, and growth. We're looking for a Customer Success Manager who can build trusted relationships, connect our cybersecurity solutions to meaningful business outcomes, and take ownership of the customer journey long after the initial sale.\nAs a Customer Success Manager, you'll serve as the primary post-sales relationship owner for your portfolio of customers. You'll work closely with customer executives, security leaders, and internal teams to ensure customers realize measurable value from their investment in Corelight. This is an individual contributor role for someone who combines commercial acumen, customer advocacy, and cybersecurity knowledge. You'll help customers achieve their security objectives while proactively managing risk, driving renewals, and identifying opportunities for growth.\nWhat You'll Do\nOwn customer success and retention. Serve as the primary post-sales account owner, developing and executing customer success strategies that drive measurable outcomes, long-term retention, and account growth.\nBuild strategic customer relationships. Establish trusted relationships with executive sponsors, economic buyers, and security leaders, aligning Corelight's solutions with their evolving business and security priorities.\n Demonstrate and validate customer value. Develop Mutual Success Plans, establish measurable success criteria, and demonstrate realized business value through Executive Business Reviews (EBRs) and ongoing strategic engagement.\nDrive renewals and identify growth opportunities. Proactively manage renewal readiness, address risks to retention, and partner with Sales to identify expansion opportunities based on customer needs, demonstrated ROI, and product utilization.\nAnticipate and mitigate customer risk. Leverage customer health metrics, engagement data, adoption signals, and stakeholder insights to identify risks early and execute plans to protect customer relationships and revenue.\nLead cross-functional account strategy. Partner with Technical Account Managers, Professional Services, Support, Sales, and Product to deliver a coordinated customer experience, with clear ownership and accountability throughout the customer lifecycle.\nTurn customer insights into action. Represent the voice of the customer internally, translating feedback, business priorities, and emerging needs into actionable recommendations that improve customer outcomes.\nDrive operational excellence. Maintain accurate customer success plans, stakeholder maps, health assessments, and account strategies while leveraging customer success platforms, data, and AI-enabled tools to work efficiently and at scale.\nWhat You'll Bring\n3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments.\nDemonstrated success managing enterprise customer relationships, driving retention, and identifying opportunities for account growth.\nStrong commercial acumen with the ability to connect technical solutions to customer priorities, measurable business outcomes, and return on investment.\nWorking knowledge of cybersecurity, network security, or security operations, with the credibility to engage both technical stakeholders and executive decision-makers.\nExperience developing customer success plans, leading Executive Business Reviews, and leveraging customer health, adoption, and engagement data to drive account strategy.\nExcellent communication, relationship-building, and cross-functional collaboration skills, with the ability to influence stakeholders at all levels.\nA proactive, analytical approach to problem-solving, with strong ownership, sound judgment, and the ability to navigate ambiguity and drive results.\nProficiency with CRM and customer success platforms, with an interest in leveraging data, automation, and AI to improve customer outcomes and operational efficiency.\nBachelor's degree in a relevant field or equivalent practical work experience.\nNotice of Pay Transparency:\nThe compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.\nCompensation Range\n$105,000—$150,000 USD\nWhy Join Us? \nFueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.\nWe are looking forward to meeting you. Check us out at www.corelight.com","description_format":"text","description_chars":5819,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Information Security","Incident Response","Security Operations"],"lifecycle":[{"event":"open","at":"2026-10-15T18:09:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9","filings_12m":9,"filings_prev_12m":14,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":0.9,"age_days":21,"expected_fill_days":54,"reasons":["conf:2","win:mid"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/corelight-customer-success-manager-commercial","json_url":"https://alion.io/job/corelight-customer-success-manager-commercial.json","meta":{"generated_at":"2026-11-06T11:04:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20074,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19595},"rest":"https://alion.io/mcp/rest/get_company?id=19595"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcorelight-customer-success-manager-commercial"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcorelight-customer-success-manager-commercial"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcorelight-customer-success-manager-commercial"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/corelight-customer-success-manager-commercial\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcorelight-customer-success-manager-commercial"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2638860}},{"tool":"search_jobs","arguments":{"company":"corelight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2638860},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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