{"id":3947613,"url":"https://alion.io/job/corelight-manager-customer-success-public-sector","title":"Manager, Customer Success, Public Sector","company":{"id":19595,"name":"Corelight","domain":"corelight.com","url":"https://alion.io/company/corelight","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":145000,"max":243000,"currency":"USD","period":"year","gross":null,"usd_annual":243000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Corelight","optional":false},{"name":"Crowdstrike","optional":false}],"status":"live","first_seen_at":"2026-11-08T18:41:05Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-12T07:56:05Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Be part of the team that defends the networks the world depends on\nCorelight defends the world’s most sensitive networks-from global commerce to national defense-quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.\nBy transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.\nAbout the Role\nCorelight is seeking a Customer Success leader to build and lead our US Federal Customer Success practice. This leader will be responsible for ensuring federal customers achieve measurable security outcomes from their Corelight investments while developing a team capable of supporting the unique requirements of government environments. The role combines people leadership, strategic customer engagement, and operational execution. You'll partner with federal Sales, Technical Account Management, Professional Services, and Support to strengthen customer adoption, identify risks, and build long-term relationships across the federal customer base.\nAs Corelight continues to evolve its Customer Success model, you'll also help establish the practices, standards, and team capabilities needed to support a growing federal business.\nWhat You'll Do\nLead, coach, and develop the Federal Customer Success team, establishing clear performance expectations and accountability for customer outcomes.\nDevelop and execute a federal customer success strategy aligned to customer mission requirements, security priorities, and Corelight's broader business objectives.\nBuild trusted relationships with federal agency stakeholders, security leaders, program owners, and executive sponsors.\nEnsure customer success plans connect Corelight capabilities to measurable operational and mission outcomes.\nEstablish consistent customer engagement practices, including account planning, executive reviews, risk identification, and renewal readiness.\nPartner with Federal Sales and Renewals to protect recurring revenue and support long-term account growth.\nCoordinate closely with Federal TAM, Professional Services, and Support teams to ensure effective implementation, adoption, and ongoing customer success.\nNavigate complex government stakeholder environments, procurement cycles, partner relationships, and organizational dependencies.\nIdentify customer health and retention risks early, mobilizing cross-functional resources to resolve issues.\nBuild visibility into federal customer adoption, engagement, value realization, and portfolio health.\nHelp develop and scale Corelight's federal post-sales operating model, including team structure, processes, and customer engagement standards.\nWhat You'll Bring\n7+ years of experience in Customer Success, federal account management, or a related customer-facing leadership function within enterprise technology.\n3+ years of people management experience, with demonstrated success coaching and developing customer-facing teams.\nActive Top Secret (TS) security clearance or higher required. Candidates must hold a current U.S. government security clearance at the Top Secret level or above.\nSignificant experience supporting US federal civilian, Department of Defense, or intelligence community customers.\nUnderstanding of federal procurement environments, government customer relationships, and the partner ecosystem.\nDemonstrated ability to build strategic relationships with government stakeholders and navigate complex organizations.\nExperience driving measurable customer adoption, retention, and value realization.\nFamiliarity with cybersecurity, network security, security operations, or related enterprise technologies.\nStrong cross-functional leadership and experience coordinating technical and commercial resources around customer priorities.\nAbility to establish scalable processes while accommodating federal customer requirements.\nSound judgment, discretion, and comfort operating in complex, mission-critical environments.\nNotice of Pay Transparency:\nThe compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.\nCompensation Range\n$145,000—$243,000 USD\nWhy Join Us? \nFueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.\nWe are looking forward to meeting you. Check us out at www.corelight.com","description_format":"text","description_chars":5293,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Network Security","Incident Response","Security Operations"],"lifecycle":[{"event":"open","at":"2026-11-08T22:36:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 9","filings_12m":9,"filings_prev_12m":14,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":54,"reasons":["conf:2","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":243000,"is_top_pay":true},"html_url":"https://alion.io/job/corelight-manager-customer-success-public-sector","json_url":"https://alion.io/job/corelight-manager-customer-success-public-sector.json","meta":{"generated_at":"2026-11-12T13:19:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19595},"rest":"https://alion.io/mcp/rest/get_company?id=19595"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcorelight-manager-customer-success-public-sector"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcorelight-manager-customer-success-public-sector"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcorelight-manager-customer-success-public-sector"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/corelight-manager-customer-success-public-sector\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcorelight-manager-customer-success-public-sector"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3947613}},{"tool":"search_jobs","arguments":{"company":"corelight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3947613},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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