{"id":835182,"url":"https://alion.io/job/coretek-senior-euc-support-engineer","title":"Senior EUC Support Engineer","company":{"id":674275,"name":"Coretek","domain":"coretek.com","url":"https://alion.io/company/coretek-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":104},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Ansible","optional":false},{"name":"Azure","optional":false},{"name":"ITSM","optional":false},{"name":"Packer","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"Terraform","optional":false},{"name":"Windows","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-06T05:47:58Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Coretek is seeking a skilled EUC Support Engineer to join our Managed Services team. This role is responsible for the operational support, optimization, automation, and continuous improvement of customer end user computing environments built on Azure Virtual Desktop, Nerdio, and Citrix. The EUC Support Engineer works within our L3 team, supporting enterprise clients and delivering project work that keeps high-performance virtual desktop experiences reliable, secure, and aligned with industry best practices.\nThe ideal candidate combines deep virtual desktop expertise with a commitment to service excellence, strong troubleshooting ability, and a passion for automation and Infrastructure as Code. This role blends level 3/4 project-based work with operations and managed services engineering, supporting both daily incidents and long-term platform health, governance, and continuous improvement in a cloud-first, customer-obsessed environment.\nEUC Operations & Support\nProvide Level 3 and Level 4 support and engineering expertise for managed Citrix and Azure Virtual Desktop environments.\nTroubleshoot and resolve complex virtual desktop, application delivery, user profile, session performance, and endpoint issues.\nParticipate in escalation rotations and major incident response activities.\nPerform daily health checks, patching, upgrades, and incident remediation across hosted EUC environments.\nEnsure adherence to established service levels and operational standards.\nCitrix & AVD Platform Management\nManage Citrix Virtual Apps and Desktops, including Studio, Director, Citrix Policy, Machine Catalogs, and Delivery Groups.\nDeploy, configure, and optimize Azure Virtual Desktop environments and administer Nerdio Manager for Enterprise.\nManage Citrix Gateway (NetScaler), Citrix Cloud and hybrid configurations, and supporting Azure Resource Manager resources and virtual networking.\nEndpoint, Identity & Security\nDeploy and enforce Group Policy Objects, security baselines, and compliance configurations across desktop and server estates.\nSupport endpoint management and thin client configurations such as Stratodesk, IGEL, and Unicon.\nApply Zero Trust principles, Conditional Access, and modern endpoint security integrations.\nSupport Imprivata implementation and integration with virtual desktops and authentication workflows.\nAutomation & Infrastructure as Code\nImplement Infrastructure as Code for environment automation using Terraform, Ansible, and Packer.\nDevelop automation using PowerShell, Nerdio automation scripting, Nerdio Runbooks, and image build pipelines.\nIdentify opportunities to increase operational efficiency and reduce repetitive manual effort.\nMonitoring & Reliability\nMonitor, analyze, and improve system performance, availability, and security posture across client environments.\nDevelop and maintain standardized operational documentation, runbooks, and support playbooks.\nParticipate in disaster recovery planning, testing, and execution for hosted EUC environments.\nClient Success & Advisory\nServe as a trusted advisor to assigned customers.\nCollaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs.\nPresent recommendations related to optimization, modernization, governance, and end user computing best practices.\nSupport onboarding of new managed services clients.\nProvide mentoring and knowledge transfer to junior engineers and technicians.\nPlatform Health & Optimization\nAnalyze session performance, capacity, and Azure consumption trends across EUC workloads.\nIdentify opportunities to reduce hosting cost through right-sizing, autoscaling, and image optimization.\nRecommend governance improvements and configuration standardization across client environments.\nParticipate in customer optimization and modernization initiatives.\nRequirements\nExperience\n5+ years of supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment.\n4+ years of administering production virtual desktop environments, including Machine Catalogs, Delivery Groups, and image management.\nExperience supporting multiple client environments simultaneously.\nExposure to ITSM ticketing tools such as ServiceNow or Remedy, with the ability to troubleshoot complex issues independently and communicate clearly with customers.\nTechnical Expertise\nCitrix Virtual Apps and Desktops\nAzure Virtual Desktop (AVD)\nCitrix Studio, Director, and Citrix Policy\nNerdio Manager for Enterprise\nCitrix Gateway (NetScaler)\nInfrastructure as Code (Terraform, Ansible, Packer)\nGroup Policy, Active Directory, and Windows internals\nPowerShell automation\nAzure Resource Manager and virtual networking\nThin client and endpoint management (Stratodesk, IGEL, Unicon)\nPreferred Certifications\nMicrosoft Certified: Azure Administrator Associate (AZ-104)\nMicrosoft Certified: Azure Virtual Desktop Specialty (AZ-140)\nCitrix Certified Associate - Virtualization (CCA-V)\nMicrosoft Certified: Endpoint Administrator Associate\nDesired Characteristics\nStrong customer-facing communication skills\nConsultative mindset\nSense of ownership and accountability\nAbility to work independently and collaboratively\nStrong documentation skills\nPassion for learning and adopting emerging Microsoft, Citrix, and automation technologies\nCommitment to operational excellence and continuous improvement\nSuccess Metrics\nClient Experience\nClient satisfaction and trusted-advisor impact\nService Delivery\nSLA adherence and effective escalation support\nTechnical Quality\nIncident resolution quality and preventive improvements\nAutomation\nAdoption of repeatable automation and Infrastructure as Code\nOptimization\nDocumented performance, capacity, and cost efficiency improvements\nKnowledge Management\nQuality of runbooks, documentation, and knowledge sharing\nInnovation\nContribution to service improvements and EUC managed services evolution\nCollaboration\nEffective teamwork across delivery, security, architecture, and client stakeholders\nThis role is designed as an L3/L4 EUC Support Engineer / End User Computing Operations Engineer, combining advanced technical support with managed services delivery, project execution, client advisory, automation, governance, and platform optimization.","description_format":"text","description_chars":6267,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United 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