{"id":2190621,"url":"https://alion.io/job/coretelligent-remote-support-engineer-ii","title":"Remote Support Engineer II","company":{"id":674274,"name":"Coretelligent","domain":"coretelligent.com","url":"https://alion.io/company/coretelligent","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-09T14:44:58Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T16:55:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Coretelligent, we take ownership of the technology our clients rely on every day.\nWe partner with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our role goes beyond support. We bring structure, clarity, and accountability to complex technology landscapes so leaders can move forward with confidence.\nOver the past several years, Coretelligent has entered a new chapter. We have strengthened our leadership team, modernized our service delivery, and sharpened our focus on long-term client outcomes. Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust.\nWe are building a team of professionals who care deeply about quality, ownership, and continuous improvement. If you value clear expectations, thoughtful collaboration, and work that genuinely matters to the businesses you support, you will feel at home here\nWhat We’re Looking For\nAt Coretelligent, we take ownership of the technology our clients rely on every day. We're looking for a Remote Support Engineer II to provide advanced technical support across a variety of client environments while delivering an exceptional client experience.\nThis role is responsible for troubleshooting and resolving escalated technical issues, supporting critical business applications and infrastructure, and serving as a trusted resource for both clients and internal teams. The ideal candidate thrives in a fast-paced MSP environment, enjoys solving complex technical challenges, and is committed to delivering white-glove support with a strong sense of ownership and accountability.\nRemote (U.S) | Non-Exempt | Reports to Remote Support Manager\nWhat You’ll Do:\nServe as an escalation point for Remote Support Engineers and provide advanced troubleshooting across client environments\nRespond to client incidents and service requests via phone, ticketing systems, and other support channels\nTroubleshoot and resolve issues related to:Microsoft 365, Teams, and Exchange Online\nMicrosoft Entra ID and identity management\nNetworking, VPNs, DNS, DHCP, and connectivity\nEnterprise applications and business systems\nWorkstations, peripherals, printers, mobile devices, and endpoint hardware\nBackup and recovery operations\n\nCoordinate vendor escalations and third-party support engagements when necessary\nMaintain accurate ticket documentation, troubleshooting notes, and client communications throughout the incident lifecycle\nProvide timely updates to clients and internal stakeholders regarding issue status and resolution progress\nSupport file restoration, network access, messaging, application, and infrastructure-related requests\nAssist with knowledge base development, documentation improvements, and operational process enhancements\nMentor and provide guidance to junior engineers as needed\nMaintain or exceed established service delivery metrics, response times, and quality standards\nContribute to a collaborative, client-focused support environment that prioritizes accountability and continuous improvement\nWhat You Bring to the Table:\n3+ years of experience supporting end users, systems, and infrastructure within an IT support, service desk, or MSP environment\nStrong troubleshooting skills across Microsoft technologies, networking, endpoint support, and enterprise applications\nExperience supporting Microsoft 365, Teams, Exchange Online, and Microsoft Entra ID environments\nFamiliarity with networking concepts including firewalls, VPNs, DNS, DHCP, wireless networking, and connectivity troubleshooting\nAbility to manage multiple priorities and maintain high-quality service in a fast-paced environment\nStrong written and verbal communication skills with the ability to explain technical concepts to non-technical users\nDemonstrated ownership, accountability, and customer advocacy throughout the support process\nExperience documenting troubleshooting steps, creating knowledge articles, and maintaining operational documentation\nAbility to follow established processes while exercising sound judgment and problem-solving skills\nMSP experience strongly preferred\nCommitment to delivering a white-glove client experience and serving as a trusted technical resource\n\nWhat We Bring to the Table:\n\nSalary Range\nThe reasonably expected annual compensation range for this position is $65,000 - $70,000. This range reflects the minimum and maximum targets for new hires across all U.S. Within the range, individual compensation is determined by job-related skills, experience, geographic location and applicable state or local laws.\nBonus Eligibility\nThis role may also be eligible for additional bonus or incentive opportunities based on position level and company plans.\n\nBenefits\nHealth, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.\nPerks\nObserved company holidays, including a day off on your birthday, flexible vacation, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks.\n\nEqual Opportunity and Accessibility Commitment\nCoretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves.\n\nWe extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to  for necessary arrangements.\n\nRecruitment Process & Candidate Privacy:\nCoretelligent is committed to a fair and transparent hiring process. As part of this, we use AI-assisted tools to support interview note-taking and documentation. These tools are used solely to assist our team and do not evaluate candidates or make hiring decisions. All candidate assessments and final decisions are made by our hiring team.\nWe are committed to using technology responsibly and maintaining an equitable process. If you prefer not to have AI-assisted note-taking during your interview, please let us know and we are happy to accommodate.\n\nIn compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age.\n\nIf you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA); please review our CCPA Notice for California Residents here for more information on how we collect and use your personal information.\n\nAdditional Information:\nE-Verify www.dhs.gov/E-Verify \nFor information about the right to work, click here for English or here for Spanish.\nE-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. \n\nAs Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.\n#LI-Remote","description_format":"text","description_chars":7831,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-09T17:50:18Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":171,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/coretelligent-remote-support-engineer-ii","json_url":"https://alion.io/job/coretelligent-remote-support-engineer-ii.json","meta":{"generated_at":"2026-10-11T18:56:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5236,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674274},"rest":"https://alion.io/mcp/rest/get_company?id=674274"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoretelligent-remote-support-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoretelligent-remote-support-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoretelligent-remote-support-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coretelligent-remote-support-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoretelligent-remote-support-engineer-ii"}]}