{"id":1229512,"url":"https://alion.io/job/coreweave-technical-support-engineer-ii","title":"Technical Support Engineer II","company":{"id":7348,"name":"CoreWeave","domain":"coreweave.com","url":"https://alion.io/company/coreweave","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":281},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CoreWeave","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Keras","optional":false},{"name":"Kubernetes","optional":false},{"name":"Machine Learning","optional":false},{"name":"Matplotlib","optional":false},{"name":"Outlook","optional":false},{"name":"Python","optional":false},{"name":"PyTorch","optional":false},{"name":"PyTorch Lightning","optional":false},{"name":"TensorFlow","optional":false}],"status":"live","first_seen_at":"2026-08-13T17:11:50Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-26T23:01:38Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.\nWhat You’ll Do:\nSupport is a deep part of our culture here at W&B by CoreWeave. We believe that the best way to build a great product is to listen to real users and follow their lead to shape our priorities and roadmap. In this role, you will work on a diverse set of problems in a fast-moving environment, collaborate cross-functionally with our team to support our users, and help shape our product.\nYour main goal will be to quickly get answers to all user messages. Customers write in with highly technical questions, suggestions, or bug reports, and we need to give them timely responses to fulfill SLAs. Ideally, we're looking for someone with technical skills who would like to support our customer base. If you've found yourself wanting to be more external but still build programming/machine learning skills, this is the role for you.\nAbout the role:\nQuickly respond to all inbound support requests, including email, live chat, and community forums\nTriage bugs and requests based on customer type and severity of issue\nTrack inbound and outbound responses to ensure contact SLAs are being met\nMaintain a fast response time for entire user base\nCollaborate with the engineering and product team when troubleshooting issues and providing feedback on features\nRecognize trends in user messages to help identify areas of improvement in internal or external documentation\nLearn W&B’s product features and build up knowledge base to resolve issues on your own\nParticipate in a 24/7 on-call rotation to provide support during weekends\nWho You Are:\n2+ Programming experience, from either an engineering role, a computer science degree, or personal projects\nPython proficiency \nExperience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools\nNative Japanesse speaker\nA passion for connecting with real users and enabling them to be power users of the product\nGood organization of assigned requests to oversee timely follow-up for every message\nWork autonomously in a self-directed environment\nProactively find ways to improve processes and collaborate internally\nAnswer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team\nInterest in machine learning\nPreferred:\nPrevious experience in machine learning\nCustomer service experience in a technical SaaS environment\nExperience in frontend frameworks\nExperience with Docker, AWS, GCP, Azure\nExperience with Kubernetes or other cloud infrastructures\nWondering if you’re a good fit?We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams - even if you aren't a 100% skill or experience match.\nWhy Us?\nWe work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: \nBe Curious at Your Core\nAct Like an Owner\nEmpower Employees\nDeliver Best-in-Class Client Experiences\nAchieve More Together\nWe support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! \nThe starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).\nWhat We Offer\nThe range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.\nIn addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include:\nMedical, dental, and vision insurance - 100% paid for by CoreWeave\nCompany-paid Life Insurance \nVoluntary supplemental life insurance \nShort and long-term disability insurance \nFlexible Spending Account\nHealth Savings Account\nTuition Reimbursement \nAbility to Participate in Employee Stock Purchase Program (ESPP)\nMental Wellness Benefits through Spring Health \nFamily-Forming support provided by Carrot\nPaid Parental Leave \nFlexible, full-service childcare support with Kinside\n401(k) with a generous employer match\nFlexible PTO\nCatered lunch each day in our office and data center locations\nA casual work environment\nA work culture focused on innovative disruption\nCalifornia Applicants\nCalifornia Consumer Privacy Act \nEqual Opportunity & Accommodations\nCoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.\nAs part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: .\nExport Control Compliance\nThis position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.","description_format":"text","description_chars":7270,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-09-25T14:29:23Z"}],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.803,"p_room":0.8,"age_days":43,"expected_fill_days":154,"reasons":["conf:3","win:early","crowd:brand"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/coreweave-technical-support-engineer-ii","json_url":"https://alion.io/job/coreweave-technical-support-engineer-ii.json","meta":{"generated_at":"2026-09-27T00:21:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":298,"day_limit":5000,"remaining_today":4702,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}