{"id":2481107,"url":"https://alion.io/job/corewell-health-patient-services-representative","title":"Patient Services Representative","company":{"id":1776075,"name":"Corewell Health","domain":"corewellhealth.org","url":"https://alion.io/company/corewellhealth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":60,"ghost_share":0,"stale_share":0.967,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1212},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-10-13T22:44:49Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-27T09:28:02Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Shift and status\nFull time, 8:00 a.m. to 5:00 p.m., no weekends\nJob Summary\nAs a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.\nEssential Functions\nResponsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.\nPerforms administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit.\nObtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.\nResponsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.\nAssists with training new team members utilizing standard work.\nAbility to perform the role of Patient Services Representative, Associate when necessary.\nActively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.\nPerforms other duties as assigned.\nQualifications\nRequired\nHigh School Diploma or equivalent\n2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields\nAs part of our hiring process, you may be invited to complete an initial screening using an AI-enabled voice agent. This screening focuses on job-related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!\nAbout Corewell Health\nAs a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. \nHow Corewell Health cares for you\nComprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.\nOn-demand pay program powered by Payactiv\nDiscounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!\nOptional identity theft protection, home and auto insurance\nTraditional and Roth retirement options with service contribution and match savings\nEligibility for benefits is determined by employment type and status\nPrimary Location\nSITE - Ambulatory Care Building - 275 Michigan St NE - Grand RapidsDepartment Name\nNeuropsychology - Medical Group WestEmployment Type\nFull timeShift\nDay (United States of America)Weekly Scheduled Hours\n40Hours of Work\n8:00 a.m. to 5:00 p.m.Days Worked\nMonday to FridayWeekend Frequency\nN/ACURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.\nCorewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.\nCorewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.\nAn interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.\nYou may request assistance in completing the application process by calling 616.486.7447.","description_format":"text","description_chars":5305,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-13T22:44:49Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.524,"p_room":0.55,"age_days":13,"expected_fill_days":10,"reasons":["conf:1","stale_co","wave","urgency","win:tail","comp:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/corewell-health-patient-services-representative","json_url":"https://alion.io/job/corewell-health-patient-services-representative.json","meta":{"generated_at":"2026-10-27T10:56:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1776075},"rest":"https://alion.io/mcp/rest/get_company?id=1776075"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcorewell-health-patient-services-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcorewell-health-patient-services-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcorewell-health-patient-services-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/corewell-health-patient-services-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcorewell-health-patient-services-representative"}]}