{"id":2395610,"url":"https://alion.io/job/coringroup-global-customer-experience-engagement-manager","title":"Global Customer Experience & Engagement Manager","company":{"id":3008439,"name":"Corin Group info@coringroup","domain":"coringroup.com","url":"https://alion.io/company/coringroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cirencester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":65000,"currency":"GBP","period":"year","gross":null,"usd_annual":85908},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T06:33:11Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"At Corin, we are redefining orthopaedics through innovation, robotics, digital technologies and data-driven solutions that help surgeons deliver better outcomes for patients worldwide.\nAs a global leader in orthopaedic technology, we combine cutting-edge science with a collaborative culture where our people are empowered to make a real impact.\nWe are currently seeking a Global Customer & Experience Manager to join our team in Cirencester.\nPurpose of the Position\nDevelop and maintain an outstanding customer experience for visitors and employees.\nEnsure a consistent, high-quality customer experience that reflects the vision, mission, and values of Corin.\nSupport internal stakeholders in customer engagement through emotional storytelling, compelling corporate presentations, and tailored visitor programs.\nRepresent the customer perspective within the organization and actively advocate for customer interests in cross-functional projects.\nWhat you’ll do\nFurther develop programs, tools, and processes to optimize the customer journey; ensure compliance, brand, and quality standards.\nDevelop scalable KPI frameworks, perform regular KPI tracking, and create dashboards and management reports on visitor numbers, satisfaction, and engagement.\nDesign and deliver training programs on the “Corin Experience,” customer-centric mindset, and storytelling for new and existing employees.\nSupport the Marketing & Product Management team in company-wide projects aimed at strengthening the customer experience and positioning Corin as a trusted partner in the MedTech industry.\nPlan and manage customer visits to the Cirencester Campus end-to-end, including room and technical setup, catering, security, and transportation.\nCollaborate closely with Sales, Medical Education (MedEd), Engineering, Marketing, Product Management (PM), Legal, and Compliance to create a seamless customer journey.\nManage complete documentation of visitor data, program content, and feedback.\nPersonally accompany Key Opinion Leaders (KOLs), decision-makers, and delegations throughout the entire visit lifecycle.\nDeliver professional corporate presentations covering company history, vision, mission, unique selling propositions, and initiatives.\nContinuously collect customer feedback, analyze results, and derive concrete improvement measures.\nProvide content and organizational support for professional congresses, roadshows, and customer events, ensuring a consistent brand presence on-site.\nBuild networks with KOLs and industry influencers and position Corin as an innovation and solutions provider.\nTravel Requirements\n15% Travel\nNational travel only: No\nInternational travel included: Yes\nEducation and Professional Experience\nBachelor's degree or higher in Marketing, Communications, Hospitality, Event Management, Brand Management, or a related field.\nMinimum of 5 years of experience in customer engagement, event management, or brand management, preferably within the MedTech or healthcare industry.\nDemonstrated expertise in working with demanding customers and in complex multi-stakeholder environments.\nGeneral Requirements\nExcellent presentation, facilitation, and networking skills, with confidence interacting at C-level.\nHigh degree of empathy and intercultural sensitivity.\nStrong organizational and project management skills, as well as experience in stakeholder management.\nSpecific Requirements\nDemonstrated confidence and professionalism in public speaking and customer interactions.\nHigh level of personal accountability, proactivity, and solution-oriented working style, including under time pressure.\nExcellent written and spoken English; additional European languages are an advantage.\nWhy Join Corin?\nAt Corin, we're transforming orthopaedics through pioneering technologies that help surgeons improve outcomes and enhance patients' lives. As Experience Manager you'll have the opportunity to play a key role in bringing innovative medical technologies to markets around the world.\nA competitive salary £60,000 - £65,000 dependant on experience and a discretionary annual bonus\n25 days holiday plus bank holidays\nExcellent pension – starts at 6%, going up to 9.7% after 18 months.\nLife assurance – Six times your basic salary\nPrivate medical insurance with BUPA for you and your family\nFree annual eye tests and flu vaccinations\nIND007","description_format":"text","description_chars":4342,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Sales & Marketing","Orthopedic & Spine Implants"],"lifecycle":[{"event":"open","at":"2026-10-12T22:30:40Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.795,"p_room":0.55,"age_days":39,"expected_fill_days":38,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":85908,"is_top_pay":false},"html_url":"https://alion.io/job/coringroup-global-customer-experience-engagement-manager","json_url":"https://alion.io/job/coringroup-global-customer-experience-engagement-manager.json","meta":{"generated_at":"2026-10-19T07:25:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4832,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3008439},"rest":"https://alion.io/mcp/rest/get_company?id=3008439"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoringroup-global-customer-experience-engagement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoringroup-global-customer-experience-engagement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoringroup-global-customer-experience-engagement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coringroup-global-customer-experience-engagement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoringroup-global-customer-experience-engagement-manager"}]}