{"id":2530874,"url":"https://alion.io/job/cornell-scott-call-center-customer-service-rep","title":"Call Center Customer Service Rep","company":{"id":2460601,"name":"Cornell Scott","domain":"cornellscott.org","url":"https://alion.io/company/cornellscott","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Haven, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-12T13:11:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T06:02:19Z","board_verified":false,"closed_at":"2026-10-28T06:02:19Z","days_open":15,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":15},"description":"The Call Center Customer Service Representative will take incoming telephone calls in a timely manner and respond to caller inquiries in a friendly, helpful and comprehensive manner. The Call Center Customer Service Representative will remain knowledgeable about and proficient at using the scheduling module of CS-HHC’s practice management system so that he/she can schedule patient appointments efficiently, and will also remain familiar with the requirements of CS-HHC’s Sliding Fee Program and the various health plans accepted by CS-HHC.\nResponsibilities include but are not limited to:\nGreets patients and updates demographic information into the computer system. Ensures to treat patients and staff respectfully, courteously and appropriately. \nSchedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointments according to established procedures and guidelines of the department. \nVerifies various types of insurance coverage as indicated by CS-HHC billing procedure customers with product and service information. \nAnswers phones and responds to customer requests. \nIdentifies, researches, and resolves customer issues using the computer system. \nFollows-up on customer inquiries that are not immediately resolved. \nCompletes call logs and reports. \nPerforms other duties as assigned. \nRequirements\nHigh School Diploma/GED required. \nAt least one (1) year of office or medical experience is preferred.\nBi-lingual English/Spanish highly preferred.\nExcellent customer service skills with the ability to communicate effectively and in a confidential manner. \nExcellent interpersonal skills, organizational skills, and written and verbal communications skills are essential. \nComputer skills and data entry skills are required. \nFamiliarity with Microsoft, Internet and E-mail is necessary. \nAbility to multitask while maintaining a calm, organized demeanor.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","description_format":"text","description_chars":2118,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-14T12:45:36Z"},{"event":"close","at":"2026-10-16T05:31:00Z"},{"event":"reopen","at":"2026-10-22T18:07:07Z"},{"event":"close","at":"2026-10-28T06:02:19Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/cornell-scott-call-center-customer-service-rep","json_url":"https://alion.io/job/cornell-scott-call-center-customer-service-rep.json","meta":{"generated_at":"2026-11-02T18:05:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25217,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2460601},"rest":"https://alion.io/mcp/rest/get_company?id=2460601"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcornell-scott-call-center-customer-service-rep"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcornell-scott-call-center-customer-service-rep"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcornell-scott-call-center-customer-service-rep"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cornell-scott-call-center-customer-service-rep\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcornell-scott-call-center-customer-service-rep"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2530874}},{"tool":"search_jobs","arguments":{"company":"cornellscott.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2530874},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}