{"id":3376466,"url":"https://alion.io/job/cornell-university-client-service-representative","title":"Client Service Representative","company":{"id":13209,"name":"Cornell University","domain":"cornell.edu","url":"https://alion.io/company/cornell","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":12,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ithaca, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Dropbox","optional":true}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T21:39:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Cornell University College of Veterinary Medicine seeks a Client Service Representative to join the team at the Cornell University Hospital for Animals (CUHA). This position is focused on the in-person client experience. Client Service Representatives are expected to be outgoing, welcoming, enthusiastic, and empathetic team players who are adaptable and move to areas throughout the client service organization. This includes the Companion Animal Hospital (CAH) Admissions office, CAH Discharge office, Equine & Nemo Farm Animal Hospital (ENFAH) front office and CUHA Out of Hours office.\nThe job responsibilities include, but are not limited to:\nGreet clients and visitors promptly and courteously, gather and enter patient/client information, answer a multi-line phone system, notify clinical services of client’s arrival, and use good sound judgment when handling emergency situations relaying pertinent information as necessary.\n\nReview the current day schedule and update incomplete information. Assist students and other clinical support staff with client questions. Be knowledgeable and familiar with CUHA policies and procedures and be able to explain and provide clarification as needed.\n\nResponsible for facilitating clients’ visits, directing communications with clients during their visit, and acting as a liaison between the client and staff to ensure the visit goes smoothly\n\nPrepare and audit invoices, processing final payments, refunds, collecting & posting deposits for hospitalized patients.\n\nMaintain a balanced cash drawer, paying close attention to cash control and potential loss exposure.\n\nVerify home instructions have been emailed to referring veterinarians and clients after discharge.\n\nClient Service Representatives will be trained in both Admission and Discharge performing the functions based on the client’s immediate need.\n\nRequired Qualifications\nA High School or associate’s degree in a relevant field of study and 2-4 years of relevant customer service experience is required.\n\nMust possess excellent customer service skills.\n\nBe able to effectively and professionally communicate verbally with coworkers, doctors, students, and clients, and handle interactions with grace.\n\nAbility to maintain calm demeanor during emergency situations and demonstrate sincere compassion.\n\nAbility to work efficiently in a busy environment and proactively identify tasks required to ensure optimum client care and hospital organization.\n\nMust be able to multitask and to quickly change priorities and solve problems in a fast-paced environment while maintaining a positive attitude.\n\nMust be able to work within a diverse team and perform with minimum supervision.\n\nHave basic computer and technical skills including familiarity with Microsoft Office and the ability to learn electronic medical record system (ezyVet)and other software programs.\n\nPreferred Qualifications\nExperience in a high-volume call operation handling multiple phone lines.\n\nPrevious experience in a veterinary, human medical, or social service-related office preferred.\n\nKnowledge of veterinary and/or human medical terminology, medical records systems, and billing systems.\n\nExceptional Client Service Awards and/or other acknowledgement.\n\nCertifications in leadership development and/or client service areas.\n\nImportant Details about the Position\nThis is an onsite position located in Ithaca, NY.\n\nWe are unable to provide Visa sponsorship, now or in the future, for this position.\n\nThis position is scheduled to work Monday, Wednesday, Thursday, and Friday from 7:15am - 3:45pm and Sundays from 7:30am - 4:00pm.\nWhile the expected schedule is detailed above, flexibility in the role is required. The specific schedule may change to meet the needs of the business, requiring employees to work early mornings, evenings, weekends and University holidays and scheduled breaks.\nThe Following Documents are Required to be Submitted with your Application\nResume\n\nCover Letter\n\nWhat We Offer:\nGreat benefits! Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.\n3 weeks of paid vacation\n\n13 additional holiday days with 2 additional floating holidays to be used at your discretion.\n\nAn award-winning employer provided benefits program\nComprehensive health care options\n\nAccess to wellness programs\n\nEmployee discounts with local and national retail brands\n\nGenerous retirement contributions\n\nImpressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program\n\nFollow this link for more information: https://hr.cornell.edu/understand-your-benefits\n\nEmployees are expected to meet all of the Cornell University Staff Skills for Success, which are essential for individual and organizational success.\nWho We Are:\nCornell University Hospital for Animals (CUHA) provides leadership in patient care, education, clinical investigation and scientific innovation. As part of an all-encompassing customer service team, the Client Experience Coordinator will excel in communication management and will collaborate with other Client Experience Coordinators for Scheduling and Records Management, members of the broader customer service team, other hospital staff, and students.\nQuestions?\nGabriel Gonzalez - \nUniversity Job Title:\nAdministrative Asst IIIJob Family:\nAdministrationLevel:\nCPay Rate Type:\nHourlyPay Range:\n$24.30 - $26.15Remote Option Availability:\nOnsiteCompany:\nContract CollegeContact Name:\nGabriel GonzalezContact Email:\n Titles and Pay Ranges:\nNon-Union Positions\nNoted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:\nPrior relevant work or industry experience\n\nEducation level to the extent education is relevant to the position\n\nUnique applicable skills\n\nAcademic Discipline\n\nTo learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.\nUnion Positions\nThe hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.\nCurrent Employees:\nIf you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.\nOnline Submission Guidelines:\nMost positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.\nEmployment Assistance:\nFor general questions about the position or the application process, please contact the Recruiter listed in the job posting or email .\nIf you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at .\nApplicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing .\nNotice to Applicants:\nPlease read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.\nEEO Statement:\nCornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.\nCornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.\n2026-08-07","description_format":"text","description_chars":9622,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-28T02:54:50Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/cornell-university-client-service-representative","json_url":"https://alion.io/job/cornell-university-client-service-representative.json","meta":{"generated_at":"2026-10-29T01:03:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1555,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13209},"rest":"https://alion.io/mcp/rest/get_company?id=13209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcornell-university-client-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcornell-university-client-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcornell-university-client-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cornell-university-client-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcornell-university-client-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3376466}},{"tool":"search_jobs","arguments":{"company":"cornell.edu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3376466},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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