{"id":2196723,"url":"https://alion.io/job/cornell-university-it-support-engineer-iii","title":"IT Support Engineer III","company":{"id":13209,"name":"Cornell University","domain":"cornell.edu","url":"https://alion.io/company/cornell","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ithaca, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72209,"max":83896,"currency":"USD","period":"year","gross":null,"usd_annual":83896},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"Dropbox","optional":true}],"status":"live","first_seen_at":"2026-10-09T19:46:47Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T00:20:22Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"IT Support Engineer III [Onsite]\nNo Visa Sponsorship is available for this position.\nThis position is 100% on-site and located on the Cornell University Campus in Ithaca, New York.\nThis position will require occasional off-hours support.\nAbout the Tech, Bowers, and Duffield Engineering IT Group\nThe Tech, Bowers, and Duffield Engineering IT Group (TBE IT) provides administrative, faculty, and research IT support to the Cornell Duffield College of Engineering, Bowers College of Computing and Information Science, and Cornell Tech. The colleges incorporate over 9,000 faculty, staff, graduate and undergraduate students. Members of this team work collaboratively to provide Applications and Reporting, Infrastructure, Instructional, Desktop Engineering, Network, Research, Security, Web and AV support.\nWhat will you do:\nThe IT Support Engineer III is expected to deliver a high level of IT support across the TBE IT faculty and staff community. Proficient with end user device management SaaS solutions that directly impact our user base. Partner with academics, students and staff to provide IT solutions that directly impact research projects and goals. Act as a technical leader within the team and assume a leading role amongst our various service offerings. The successful candidate will work collaboratively with other ITSG end user technicians on adoption of campus standards.\nWhile position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.\nWhat We Need\nA resume is required for further consideration for this position. A cover letter outlining your interest and how your experience and goals align with the potential for mutual success in the role are strongly encouraged for consideration. When applying through our system, please remember to attach your application materials (Cover Letter and Resume) in PDF format. \nRequired Qualifications:\nBachelor's Degree, 3 years to 5 years or equivalent combination of education and experience.\nAdvanced knowledge of Windows and Apple fleet management using JAMF, MEMCM, and InTune SaaS solutions.\nFamiliarity with Microsoft Exchange, Active Directory and Group Policy management.\nLinux knowledge: Ability to run basic commands, manage user accounts, install packages, run updates, troubleshoot issues, view logs and remotely manage systems using SSH.\nStrong ability to use multiple documentation and communication methodologies in supporting\nAbility to work with internal and campus level teams to accomplish projects and tasks.\nMust be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays. \nWillingness to evolve current IT workflows and make appropriate suggestions for improvements.\nAbility to organize numerous tasks and projects effectively.\nPossess strong communication skills.\nPreferred Qualifications:\nExperience with Microsoft Endpoint Management tools and MacOS JAMF.\nExperience with Linux System administration.\nExperience with technology support in higher education.\nApplication Information:\nNo Visa Sponsorship of any kind is available for this position. \nRelocation assistance may be provided with this position\nRewards and Benefits\nThis position is 100% on-premise and located on the Cornell University Campus in Ithaca, New York. \nCornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell\nOur leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell\nCornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell\nFollow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell\nUniversity Job Title:\nIT Support Engineer IIIJob Family:\nInformation TechnologyLevel:\nFPay Rate Type:\nSalaryPay Range:\n$72,209.00 - $83,896.00Remote Option Availability:\nOnsiteCompany:\nEndowedContact Name:\nMaria AvilaContact Email:\n Titles and Pay Ranges:\nNon-Union Positions\nNoted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:\nPrior relevant work or industry experience\n\nEducation level to the extent education is relevant to the position\n\nUnique applicable skills\n\nAcademic Discipline\n\nTo learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.\nUnion Positions\nThe hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.\nCurrent Employees:\nIf you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.\nOnline Submission Guidelines:\nMost positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.\nEmployment Assistance:\nFor general questions about the position or the application process, please contact the Recruiter listed in the job posting or email .\nIf you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at .\nApplicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing .\nNotice to Applicants:\nPlease read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.\nEEO Statement:\nCornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.\nCornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.\n2026-09-21","description_format":"text","description_chars":9218,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Relocation assistance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-09T19:46:47Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.901,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":83896,"is_top_pay":true},"html_url":"https://alion.io/job/cornell-university-it-support-engineer-iii","json_url":"https://alion.io/job/cornell-university-it-support-engineer-iii.json","meta":{"generated_at":"2026-10-14T00:31:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13209},"rest":"https://alion.io/mcp/rest/get_company?id=13209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcornell-university-it-support-engineer-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcornell-university-it-support-engineer-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcornell-university-it-support-engineer-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cornell-university-it-support-engineer-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcornell-university-it-support-engineer-iii"}]}