{"id":1973939,"url":"https://alion.io/job/cornell-university-print-technician","title":"Print Technician","company":{"id":13209,"name":"Cornell University","domain":"cornell.edu","url":"https://alion.io/company/cornell","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ithaca, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Dropbox","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-10-06T20:30:03Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T01:16:49Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"The Opportunity\nDo you enjoy solving problems, helping people, and working in a role where no two days are exactly the same?\nCornell University's IT at Cornell team is seeking a customer-focused Print Technician to support CU Print, Cornell's campus-wide printing service. In this highly visible role, you'll be the go-to person ensuring students, faculty, and staff have reliable access to printing services across campus.\nYou'll spend your days working directly with campus partners, troubleshooting issues, coordinating with vendors, supporting over 140 student printing locations, and helping create an exceptional customer experience. If you're someone who enjoys hands-on problem solving, building relationships, staying organized, and making a meaningful impact, we'd love to hear from you.\nAbout the Department\nIT at Cornell is a strategic partner supporting teaching, research, and business operations across the university.\nWithin IT at Cornell, the Enterprise Services CU Print Team manages Cornell's student printing environment and supports reliable printing services across campus. Our team works closely with students, library staff, campus partners, and technology vendors to ensure a seamless and equitable printing experience for the Cornell community.\nWhat You'll Do\nAs the Print Technician, you'll serve as the primary on-campus support resource for Cornell's student printing environment.\nKey responsibilities include:\nDeliver exceptional customer service to faculty, staff, students, and campus partners\nTroubleshoot printer hardware, software, and connectivity issues\nCoordinate service requests and repairs with Toshiba technicians and vendors\nSupport approximately 147 student printing devices across campus\nManage service tickets and ensure issues are resolved within established service levels\nMonitor printer supplies, coordinate inventory, and maintain replacement parts\nProcess and investigate printing refund requests and service escalations \nProvide hands-on support and training to campus printing coordinators and department contacts \nAssist with system testing, upgrades, and print management software enhancements \nCollaborate closely with IT colleagues, service desk staff, and campus partners to maintain reliable printing services \nThis role combines customer service, technical troubleshooting, communication, organization, and project coordination.\nWhat We Need\nWe're looking for someone who is energized by helping others and thrives in a customer-focused environment.\nRequired Qualifications\nBachelor’s degree and a minimum of two years of relevant experience, or an equivalent combination of education and experience. \nTwo or more years of experience providing Tier 1/Level 1 technical support for printer hardware and software including installing and configuring printers, connecting printers to client devices, deploying printer client software, and troubleshooting printer, network, and workstation connectivity issues. \nDemonstrated commitment to providing exceptional customer service, with strong relationship-building skills and a proactive approach to assisting customers and colleagues. \nStrong work ethic with the ability to contribute effectively as a collaborative member of a team. \nProven troubleshooting, problem-solving, and analytical skills, with a high level of attention to detail. \nStrong organizational skills, including inventory tracking, maintenance scheduling, and documentation. \nAbility to adapt to changing priorities and work demands, manage multiple competing responsibilities, and respond calmly and effectively to unexpected situations, delays, or changes in the work environment. \nAbility to safely lift and transport equipment and supplies weighing more than 50 pounds. \nAbility to cultivate and develop inclusive working relationships with students, faculty, staff, and community members. \nIf you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.\nExperience supporting a large-scale managed print environment and enterprise print management solutions, including basic system administration and user provisioning. \nExperience installing, configuring, and supporting single-function and multifunction printer hardware, including the creation and management of print queues, driver deployment, firmware updates, and printer configuration using vendor-supported fleet management tools. \nKnowledge of networking fundamentals and printer connectivity, including TCP/IP, DNS, DHCP, and related troubleshooting techniques. \nExperience supporting card readers and other peripheral or ancillary communication devices associated with print and authentication systems. \nFamiliarity with IT service management (ITSM) and ticketing systems for incident, problem, and service request tracking. \nWhy You'll Love Working Here\nYou'll join a collaborative team that values communication, customer service, and supporting one another. You'll work closely with experienced colleagues who are committed to your success and will help you learn the campus, systems, and relationships needed to thrive in the role.\nHighlights include:\nMeaningful work that directly impacts the student experience \nOpportunity to build relationships across the Cornell community \nSupportive and collaborative team environment \nHands-on, active work that takes you across campus \nRewards and Benefits\nThis position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time. \nCornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.\nOur benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell. \nOur leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell\nCornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell\nFollow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.\nVisa sponsorship is not available for this position.\nUniversity Job Title:\nIT Support Technician IVJob Family:\nInformation TechnologyLevel:\nEPay Rate Type:\nHourlyPay Range:\n$29.45 - $34.03Remote Option Availability:\nHybridCompany:\nEndowedContact Name:\nShallena CunninghamContact Email:\n Titles and Pay Ranges:\nNon-Union Positions\nNoted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:\nPrior relevant work or industry experience\n\nEducation level to the extent education is relevant to the position\n\nUnique applicable skills\n\nAcademic Discipline\n\nTo learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.\nUnion Positions\nThe hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.\nCurrent Employees:\nIf you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.\nOnline Submission Guidelines:\nMost positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.\nEmployment Assistance:\nFor general questions about the position or the application process, please contact the Recruiter listed in the job posting or email .\nIf you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at .\nApplicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing .\nNotice to Applicants:\nPlease read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.\nEEO Statement:\nCornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.\nCornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.\n2026-10-06","description_format":"text","description_chars":11283,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-06T20:30:03Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.549,"p_room":0.9,"age_days":16,"expected_fill_days":25,"reasons":["conf:28","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/cornell-university-print-technician","json_url":"https://alion.io/job/cornell-university-print-technician.json","meta":{"generated_at":"2026-10-24T05:22:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7579,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13209},"rest":"https://alion.io/mcp/rest/get_company?id=13209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcornell-university-print-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcornell-university-print-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcornell-university-print-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cornell-university-print-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcornell-university-print-technician"}]}