{"id":1274889,"url":"https://alion.io/job/cornell-university-technical-event-support-assistant","title":"Technical Event Support Assistant","company":{"id":13209,"name":"Cornell University","domain":"cornell.edu","url":"https://alion.io/company/cornell","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ithaca, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":425},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Dropbox","optional":true}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-30T12:46:27Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Technical Event Support Assistant\nAbout the Cornell Lab of Ornithology\nThe Cornell Lab of Ornithology is the world's leading resource for conservation, research, education, and citizen science focused on birds. The Lab is a vibrant unit within Cornell's College of Agriculture and Life Sciences (CALS), where twelve world-class, mission-driven programs are directed by full-time faculty and other renowned professionals. Lab staff teaches undergraduate courses, advise graduate students, collect and disseminate world-famous digital resources on biodiversity, and engage with partner organizations and public citizens around the world to conduct scientific enterprises and conservation action. Our management and staff are committed to the highest standards of ethics and excellence in all areas of our work, and our Board leadership includes faculty from Cornell and other universities, successful entrepreneurs and managers from the business and non-profit sectors, and conservation-minded citizens from the United States and beyond. The Cornell Lab is committed to fostering a healthy workplace that values diverse perspectives and backgrounds as well as supporting growth and advancement opportunities. The Lab welcomes staff who are still learning in their careers and who are motivated to take on new challenges.\nThe Opportunity\nThe Cornell Lab of Ornithology is seeking a Technical Event Support Assistant to join our collaborative IT team. In this role, you will provide audio/visual and technology support for meetings, conferences, webinars, distance-learning programs, special events, and public-facing spaces. You will play a key role in ensuring seamless technology experiences for staff, faculty, students, visitors, and online audiences while helping the Lab leverage innovative technologies to advance its mission.\nWe are looking for a customer-focused, adaptable, and technically skilled professional who enjoys solving problems, learning new technologies, and working collaboratively with a wide range of stakeholders.\nWhat You Will Do\nProvide audio/visual support for teleconferences, webinars, hybrid and virtual events, distance-learning programs, and recorded presentations.\nTroubleshoot technical issues and deliver real-time support for presenters, moderators, attendees, and event participants.\nResearch, recommend, and support the implementation of new AV technologies and system enhancements.\nCollaborate with stakeholders and vendors to plan, install, maintain, and optimize AV equipment and technology solutions.\nSupport technology operations within conference rooms, event spaces, and the Visitor Center, including public-facing systems and computing resources.\nInstall, configure, maintain, and troubleshoot hardware, software, printers, and related technologies.\nManage service requests and projects through ticketing and issue-tracking systems.\nCreate and maintain technical documentation, knowledge resources, and operational procedures.\nPartner with colleagues across IT, Visitor Center Operations, Facilities, Events, and Administrative teams to ensure successful technology support and event execution.\nAssist with recording, editing, and distributing digital content for internal and external audiences.\nProvide occasional evening and weekend support for events and special programs.\nThis is an excellent opportunity for a technically skilled and service-oriented professional who enjoys working at the intersection of technology, events, and customer support. If you are excited by the prospect of making a meaningful impact while expanding your skills in a dynamic environment, we encourage you to apply with your resume and cover letter!\nThis position is fully on-site.\nThis is a full-time (39 hours per week), benefits-eligible position with a regular schedule of Monday through Friday, 9:00 a.m. to 5:00 p.m. However, because this role supports conferences, meetings, and special events, the schedule will vary based on operational needs. Candidates should be prepared to work occasional evenings, weekends, and modified hours to provide event support.\nWhat We Need\nA cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.\nBachelor's degree or equivalent.\nTwo years’ experience or equivalent combination of both education and experience.\nKnowledge of common Web conferencing technologies (Zoom, Teams, Zoom Webinars, etc…).\nKnowledge of standard and specialized technological equipment, and ability to keep abreast of latest trends in the field. Knowledge of computer operation (Mac and Windows) and integration with audio-video control systems and displays.\nAbility to maintain and upgrade equipment in the Visitor Center and Conference Rooms.\nAbility to troubleshoot problems under pressure and respond quickly to calls.\nWork requires sophisticated reasoning and problem-solving skills.\nKnowledge must encompass a variety of audio and video control and switching systems, such as Crestron.\nA working knowledge of audio and video file types and codecs in both creating and playing back content.\nKnowledge of network media transmitting/multicasting environments.\nExperience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.\nPassionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.\nAbility to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members. \nExperience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.\nAbility to work evenings and weekends. \nEffective, proven customer service skills.\nStrong written and verbal communication skills; adherence to all confidentiality requirements.\nAbility to understand and communicate technical information in non-technical terms.\nStrong organizational skills and demonstrated ability to pay close attention to detail.\nAbility to work independently to resolve most problems and work primarily under general supervision.\nAbility to maintain professionalism in a busy setting.\nMust be able to work independently while supporting the efforts of an overall team.\nExcellent interpersonal skills and a strong customer service ethic required.\nIt Would Be a Bonus if You Have Any of the Following\nDesirable skills and interests include experience providing IT desktop support services, Office Software, Video and Audio devices, computer, and network security. \nAble to lift 20 to 50 pounds.\nImportant Notes About Applying\nA cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.\nThis position is fully onsite and located on the Ithaca campus and is expected to require weekends and evenings based on the event schedule/needs. \nThere is no relocation assistance available for this position.\nThere is no visa sponsorship available for this position.\nRewards and Benefits\nThis position is fully onsite and located on the Ithaca campus.\nCornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.\nOur benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.\nOur leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell\nCornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell\nFollow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell \nVisa sponsorship is not available for this position.\nRelocation assistance will not be provided for this position.\nUniversity Job Title:\nIT Support Technician IVJob Family:\nInformation TechnologyLevel:\nEPay Rate Type:\nHourlyPay Range:\n$29.45 - $34.03Remote Option Availability:\nOnsiteCompany:\nContract CollegeContact Name:\nAubrey LangContact Email:\n Titles and Pay Ranges:\nNon-Union Positions\nNoted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:\nPrior relevant work or industry experience\n\nEducation level to the extent education is relevant to the position\n\nUnique applicable skills\n\nAcademic Discipline\n\nTo learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.\nUnion Positions\nThe hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.\nCurrent Employees:\nIf you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.\nOnline Submission Guidelines:\nMost positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.\nEmployment Assistance:\nFor general questions about the position or the application process, please contact the Recruiter listed in the job posting or email .\nIf you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at .\nApplicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing .\nNotice to Applicants:\nPlease read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.\nEEO Statement:\nCornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status,...","description_format":"text","description_chars":12840,"description_truncated":true,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Relocation assistance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-26T01:08:55Z"}],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.875,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["conf:23","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cornell-university-technical-event-support-assistant","json_url":"https://alion.io/job/cornell-university-technical-event-support-assistant.json","meta":{"generated_at":"2026-10-01T04:12:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3411,"day_limit":5000,"remaining_today":1589,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}