{"id":1149196,"url":"https://alion.io/job/cornerstone-building-brands-service-scheduler","title":"Service Scheduler","company":{"id":4922,"name":"Cornerstone Building Brands","domain":"cornerstonebuildingbrands.com","url":"https://alion.io/company/cornerstonebuildingbrands","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T16:52:37Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T14:56:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at http://cornerstonebuildingbrands.com.\nPly Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.\nAt Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.\n Reporting to the Branch Operations Lead, the Service Scheduler will be responsible for general\nadministration duties, maintaining daily /weekly reports, lockouts and reschedules. The position will be\nrequired to communicate with customers, efficiently update service data, collaborate with service and\ndistribution, and work within a team-based environment. It will be the Service Scheduler responsibility to\nhave a detailed knowledge of computer applications (i.e. Microsoft Office Suite), business reports for both\ninterpreting and compiling, and the Customer Service System (for both inquiry and input).\nGENERAL RESPONSIBILITIES:\nManages the service orders that are generated into AccuSchedule ensuring we are not overcapacity for what we can achieve each day.\nSchedule Service Work Orders with Customers\nSends out daily communication to our Inside Sales Team letting them know what our next available service date is.\nGenerates, compiles, and distributes all daily, weekly, and monthly reports as required.\nReview the branch sheets daily and sort them into complete, R/O or reschedule. Distribute the run sheets to Service Staging.\nCreates and distributes service schedule & run sheets approximately 3-5 days in advance for Inside Sales, Field Service Technicians, and Service Stager on a daily basis. In creation of runs, ensure that they are efficient based on geography/area, job type, total hours and abilities required to complete the job.\nMaps each run out to ensure highest efficiency, also takes into account trade days or special requests for specific times.\nAuthorize, amend, or reject any service additions or changes after run sheets have been distributed. Clearly communicate last minute changes affecting the run sheets are to the Stager.\nP.O.’s: Maintain status of PO’s and make sure all are accounted for, logged, and approved.\nTeam Effort: Request and provide assistance to ensure all tasks are completed daily. Verify that the branch staging process is followed and adhered to.\nVehicle Maintenance: maintain and update all VM reports daily.\nAssign, route and distribute scheduled service orders as required and ensure all service paperwork brought back is accounted for and processed through proper channels.\nUpdate Corporate Service Report Card.\nOther duties: Perform other duties as assigned by others and by requirements of this position.\n Great interpersonal skills that enable you to clearly and effectively communicate with builders, homeowners, suppliers and other employees\nCritical thinking, organization and time management\nAbility to work under pressure and tight deadlines\nCoordination/Dispatch/Scheduling experience an asset\nExcellent knowledge of Microsoft Office Suite and a high level of computer proficiency\n2 year diploma in business/office administration or equivalent work experience preferred\n Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.","description_format":"text","description_chars":5153,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-23T16:55:38Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cornerstone-building-brands-service-scheduler","json_url":"https://alion.io/job/cornerstone-building-brands-service-scheduler.json","meta":{"generated_at":"2026-09-24T15:37:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}