{"id":2597235,"url":"https://alion.io/job/cornerstone-ondemand-advanced-technical-support-engineer-2","title":"Advanced Technical Support Engineer","company":{"id":6504,"name":"Cornerstone OnDemand","domain":"cornerstoneondemand.com","url":"https://alion.io/company/cornerstone-ondemand","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":78},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-10-15T07:30:09Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T19:04:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Dedicated Support Advocate (DSA) is a member of an elite support team delivering world-class, proactive service for our highest-value enterprise clients across EMEA. Acting as a trusted technical partner, they combine deep platform expertise with exceptional client management to drive system stability and customer success. Our DSAs are strong communicators who bridge complex technical details with strategic business needs, maintaining close client relationships while advocating for their customers across the global organization. In this role you will...\nOwn complex cases end-to-end: integrations, APIs, data issues, multi-module configuration - to Earned Resolution, not ticket closure.\nDeliver Pro Desk as the primary expert: scheduled 1:1 sessions that replace CSM coaching with certified product expertise.\nTake escalated Live Chat and voice - real-time expertise when the customer’s business is stuck.\nReproduce and evidence defects: clean repro steps, logs, and breadth data that feed EIM scoring and the OneList.\nMentor L1s daily - the 15-minute rule works because someone answers; claim hard cases at the line-up (‘I’ve got it’).\nWork AI-in-the-loop as default: copilot research, drafted responses reviewed, knowledge gaps closed. You’ve got what it takes if you have…\n3+ years technical support with real troubleshooting depth - logs, APIs, SSO, integrations, data flows.\nPod Specialist certification within 45 days; multi-product breadth valued.\nTeaching instinct: you make customers and L1s smarter in every interaction.\nComposure in escalated moments; documentation discipline that makes handoffs invisible.\nExperience with programming languages, relational and non-relational databases, HTML/content development\nAbility to read through XML script/config files\nExperience in network diagnostic tools like Fiddler or Chrome/Firefox developer tools is nice to have","description_format":"text","description_chars":1884,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Learning Management Systems","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-10-15T07:30:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":49,"reasons":["conf:1","win:early"],"computed_at":"2026-10-15T20:18:37Z"},"pay":null,"html_url":"https://alion.io/job/cornerstone-ondemand-advanced-technical-support-engineer-2","json_url":"https://alion.io/job/cornerstone-ondemand-advanced-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-15T20:18:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30858,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6504},"rest":"https://alion.io/mcp/rest/get_company?id=6504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcornerstone-ondemand-advanced-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcornerstone-ondemand-advanced-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcornerstone-ondemand-advanced-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cornerstone-ondemand-advanced-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcornerstone-ondemand-advanced-technical-support-engineer-2"}]}