{"id":3609841,"url":"https://alion.io/job/cornerstone-ondemand-advanced-technical-support-specialist-poland","title":"Advanced Technical Support Specialist - Poland","company":{"id":6504,"name":"Cornerstone OnDemand","domain":"cornerstoneondemand.com","url":"https://alion.io/company/cornerstone-ondemand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T12:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-02T23:02:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ABOUT CORNERSTONE Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept - one customer, one case, one conversation at a time. In this role you will...\nRun the distress model: pull the hardest, oldest, and riskiest cases proactively - nothing is assigned to you; you claim what matters most.\nServe as the pod’s defect authority: validate root causes, partner with Engineering on the OneList, and stand behind every repro your pod submits.\nOwn knowledge architecture: KB coverage for your product area, certification content input, deep-dive sessions for the pod.\nMentor L2s toward mastery; read the pod’s quality signals in Level AI and aim coaching where cases score poorly.\nAdvise DEEP on escalated cases from your product area - the Escalation Manager owns the case; you own the truth of the fix.\nReport directly to the Pod Director as the technical conscience of the pod. You’ve got what it takes if you have...\n5+ years deep product expertise; recognized go-to status in your product family.\nExpert-tier certification within 90 days; breadth across adjacent modules.\nRoot-cause rigor - you distinguish symptom from cause and prove it.\nGenerosity with knowledge; authority without ego.","description_format":"text","description_chars":1281,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Learning Management Systems","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-11-02T13:35:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","win:early"],"computed_at":"2026-11-02T23:19:53Z"},"pay":null,"html_url":"https://alion.io/job/cornerstone-ondemand-advanced-technical-support-specialist-poland","json_url":"https://alion.io/job/cornerstone-ondemand-advanced-technical-support-specialist-poland.json","meta":{"generated_at":"2026-11-02T23:19:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32866,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6504},"rest":"https://alion.io/mcp/rest/get_company?id=6504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcornerstone-ondemand-advanced-technical-support-specialist-poland"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcornerstone-ondemand-advanced-technical-support-specialist-poland"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcornerstone-ondemand-advanced-technical-support-specialist-poland"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cornerstone-ondemand-advanced-technical-support-specialist-poland\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcornerstone-ondemand-advanced-technical-support-specialist-poland"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3609841}},{"tool":"search_jobs","arguments":{"company":"cornerstoneondemand.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3609841},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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